Hotel Guest Services Representative

4 days ago


Fargo, North Dakota, United States Fargo Clubhouse Hotel & Suites Full time
About the Role: We are seeking a talented Front Desk Agent to join our team at the Fargo Clubhouse Hotel & Suites. As a key member of our front office team, you will be responsible for managing all aspects of hotel guest's accommodation, including welcoming new guests, issuing room keys, and providing information about rooms, rates, and amenities.

Key Responsibilities:
  • Check-in and check-out procedures
  • Online and phone reservation management
  • Credit card verification and payment processing
  • Guest registration and data collection
  • Room assignments and guest welcome
  • Providing information about hotel amenities and services
  • Complaint resolution and customer service
  • Housekeeping coordination and guest support
  • Group reservation confirmation and personalized services
  • Sales and upselling opportunities
  • Booking and payment record maintenance

Requirements:
  • 1+ year of experience as a Front Desk Agent or equivalent role
  • Proficiency in hotel reservations software (OnQ or Opera)
  • Excellent customer service skills
  • Strong communication and organizational abilities


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