Front Desk Hospitality Associate

3 weeks ago


Fargo, North Dakota, United States Best Western Plus Kelly Inn & Suites Fargo Full time
Job Summary

A Front Desk Hospitality Associate is needed at Best Western Plus Kelly Inn & Suites Fargo in Fargo, ND. The ideal candidate will have a passion for delivering exceptional customer service and ensuring a memorable experience for every guest.

The salary for this position is approximately $45,000 - $55,000 per year, depending on experience.

About the Role

This role involves providing warm welcomes to guests upon arrival, assisting with check-in and check-out processes, and resolving any issues promptly and professionally.

  • Provide exceptional customer service to guests from arrival to departure.
  • Assist with check-in and check-out processes, including handling room assignments and key cards.
  • Respond to guest inquiries and resolve any issues efficiently and effectively.
Responsibilities

This role requires strong communication and interpersonal skills, as well as the ability to multitask and work well under pressure. The successful candidate will also be able to maintain a clean and organized front desk area.

  • Maintain accurate records of guest information and preferences.
  • Stay up-to-date with hotel services and amenities, including promotions and special offers.
  • Collaborate with other hotel departments to ensure guest satisfaction.
Requirements

To be successful in this role, you will need:

  • Previous customer service experience.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work well under pressure.
  • Strong attention to detail.
  • Proficiency in basic computer skills.
About Us

Best Western Plus Kelly Inn & Suites Fargo is part of a global hospitality leader with over 4,500 hotels in more than 100 countries and territories worldwide. Our mission is to provide our guests with exceptional hospitality and personalized service that exceeds their expectations.



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