Customer Service Representative

3 weeks ago


Fargo, North Dakota, United States Planet Fitness Full time
Our Story

Planet Fitness is more than just a gym – we're a community-driven organization passionate about empowering individuals to live healthier, happier lives. As a Customer Service Representative, you'll be part of a vibrant team that shares your enthusiasm for wellness and customer satisfaction.

Job Overview

In this exciting role, you'll have the opportunity to develop your customer service skills while contributing to the success of our business. You'll interact with diverse individuals from all walks of life, listening to their needs and delivering tailored solutions that exceed their expectations.

Main Responsibilities
  • Engage with members, prospective members, and guests, providing personalized support and guidance throughout their fitness journey.
  • Facilitate smooth transactions, from membership sign-ups to account maintenance, using our proprietary software.
  • Ensure seamless communication between departments, collaborating with colleagues to resolve member concerns and drive business results.
Essential Skills
  • Excellent communication and interpersonal skills, with a proven track record of delivering exceptional customer experiences.
  • Familiarity with CRM systems and ability to learn new technologies quickly.
  • Proactive approach to problem-solving, with a focus on finding creative solutions that benefit both members and the business.
What We Offer
  • A generous compensation package: $42,000 per year (based on location and experience), plus comprehensive benefits.
  • Ongoing training and professional development opportunities to help you grow personally and professionally.
  • A fun, dynamic work environment that values innovation, creativity, and teamwork.


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