Guest Experience Specialist
4 days ago
The Guest Experience Specialist will be responsible for delivering exceptional guest service, handling front desk operations, and maintaining a high level of customer satisfaction at Element Portland Beaverton.
About the Job:This role requires a high school graduate or equivalent, with knowledge of front desk operations, procedures, and hotel services. Proficiency in English language skills is essential, with the ability to speak other languages an asset.
Responsibilities:- Greet guests, check-in/check-out, and ensure seamless front desk operations
- Anticipate guests' needs, respond timely, and provide personalized service
- Promote brand loyalty program, recognize members, and provide benefits
- Assist in resolving guest complaints, maintain accurate records, and process transactions efficiently
- High School Graduate or GED required
- Knowledge of front desk operations, procedures, and hotel services
- Proficient English language skills, ability to speak other languages an asset
- Able to work independently, desire to participate as part of a team
- Proficient computer skills, knowledge of MS Office products preferred
Estimated salary: $45,000 - $65,000 per year
Benefits:- PTO with immediate accrual
- Access to 50% of wages prior to payday
- Discount program for car rentals, travel, entertainment, etc.
- Hotel Discounts Worldwide
- Health Insurance, Dental Insurance, Vision Insurance
- Basic Life/AD&D and Supplemental Life Insurance
- Voluntary Options - Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
- Employer Sponsored Long-Term Disability Coverage
- 401(k) with immediate match
- Double Time for Holidays Worked
- Health Savings Account
- Employee Assistance Program (EAP)
- Dependent Care FSA
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