Auditor for Hospitality

7 days ago

Fargo, North Dakota, United States Springhill Suites By Marriott-Fargo Full time
Job Description:
We are looking for a skilled and experienced Overnight Front Desk Agent to join our team. This individual will be responsible for providing exceptional guest service, managing overnight operations, and ensuring a seamless morning transition. They should have excellent communication skills, be able to multitask, and maintain accurate records. The ideal candidate will also be able to work independently, think critically, and provide solutions to problems in a professional manner.

Responsibilities:
  • Welcome and check-in guests, handling room assignments and key card issuance
  • Manage guest requests, resolving issues promptly and professionally
  • Answer phone calls, respond to messages, and provide hotel information
  • Process guest payments, handle currency transactions, and balance shift receipts
  • Maintain accurate records, including guest registration cards and incident reports
  • Monitor hotel security, reporting incidents to management
  • Perform basic computer tasks, including software navigation and report generation
  • Maintain lobby and front desk cleanliness and organization
  • Follow hotel policies, procedures, and safety protocols

Compensation Package:A competitive hourly rate of $16-$17 per hour, plus a comprehensive benefits package, paid time off accrual, and opportunities for career growth and development.