Guest Service Specialist

5 days ago


Fargo, North Dakota, United States SpartanNash Full time

At SpartanNash, we deliver exceptional customer experiences through innovative solutions. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our team members.

About the Job

This role is responsible for providing top-notch customer service in person or by telephone; answers incoming calls to the retail store and directs incoming calls to the appropriate department and assist with guest questions in store.

  • Provide excellent guest service in person or by telephone; answer incoming calls to the retail store and direct calls to the appropriate department and assist with guest questions in store.
  • Process financial transactions including cash, checks, credit cards, food stamps, WIC, loyalty cards, gift certificates, rain checks, voids, and coupons.
  • Maintain understanding of current store programs and product locations.
  • Understand use of check-stand equipment (register, self-checkouts) and its efficient operation.
  • Comply with Company policies regarding security, cash handling/cash drawer accounting procedures, product handling (i.e., damaged/spoiled products), the sale of alcohol and tobacco products, etc.
Requirements
  • High school diploma or GED (required)
  • One year of prior retail or related experience preferred.
  • Good verbal communication skills; ability to interact politely and effectively with customers.
  • Good customer service and organizational skills; detail-oriented. Good reading, writing and arithmetic skills are required.


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