Guest Experience Coordinator

4 days ago


Fargo, North Dakota, United States Courtyard Fargo Full time
Job Overview:

The Guest Experience Coordinator is a vital member of our Courtyard Fargo team, responsible for creating memorable experiences for our guests. This role involves coordinating front desk operations, managing guest communications, and providing exceptional customer service.

Key Responsibilities:
  • Coordinate guest interactions, including check-ins, check-outs, and special requests
  • Manage guest communications, responding to emails and phone calls in a timely manner
  • Collaborate with housekeeping and maintenance teams to ensure seamless guest experiences
  • Develop and implement strategies to improve guest satisfaction and loyalty
Requirements:
  • Bachelor's degree in hospitality or a related field
  • At least 2 years of experience in a similar role
  • Proven track record of delivering exceptional customer service
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment with multiple priorities
Salary Range:

$55,000 - $65,000 per year, depending on experience and qualifications



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