IT Support Specialist

1 week ago


Syracuse, New York, United States ModusLights Technologies Full time
Job Title: Mid-Level IT Support

At ModusLights Technologies, we are seeking a skilled and experienced IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing timely and effective technical support to our end-users via various channels.

Key Responsibilities:

  • Provide technical support to end-users via email, phone, and in-person
  • Track, prioritize, and resolve IT incidents and service requests using our ticketing system
  • Diagnose and resolve technical issues related to desktops, laptops, mobile devices, printers, and other hardware/software components
  • Create, modify, and deactivate user accounts in various systems
  • Install, configure, and update software applications and operating systems on end-user devices
  • Assist in the procurement of IT hardware and maintain accurate inventory records
  • Ensure that all systems and devices are compliant with company security policies

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
  • Minimum of 3 years proven experience in providing IT support in a professional environment
  • Proficient in Windows and/or macOS operating systems
  • Familiarity with Microsoft Office Suite and other common business applications
  • Basic networking knowledge (e.g., TCP/IP, DNS, DHCP)
  • Experience with troubleshooting hardware and software issues
  • Ability to analyze and resolve complex technical issues independently

How to Apply:

Qualified and interested candidates can forward their CVs to using the job title as the subject of the mail.


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