Front Desk Supervisor

5 days ago


Portsmouth, Virginia, United States Island Hospitality Full time
Job Summary

We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at Island Hospitality. As a key member of our front desk team, you will be responsible for ensuring the smooth and profitable operation of our hotel's front desk, providing exceptional guest service, and supervising a diverse workforce.

Key Responsibilities
  • Guest Service: Provide exceptional guest service, ensuring that all guests receive a warm and welcoming experience.
  • Front Desk Operations: Supervise and coordinate the activities of the front desk team, ensuring that all tasks are completed efficiently and effectively.
  • Team Management: Lead and motivate a diverse team of front desk staff, providing guidance and support to ensure that they are equipped to provide excellent guest service.
  • Reporting and Administration: Prepare and submit reports to management, ensuring that all necessary information is accurate and up-to-date.
  • Training and Development: Provide training and development opportunities to front desk staff, ensuring that they have the skills and knowledge necessary to provide exceptional guest service.
Requirements
  • Education and Experience: High school diploma or equivalent required; 2+ years of experience in a front desk or customer service role.
  • Skills and Abilities: Excellent communication and interpersonal skills; ability to work well under pressure; strong problem-solving and analytical skills.
  • Physical Demands: Regularly required to stand, sit, or walk for extended periods; ability to lift up to 25 pounds.
Benefits
  • Competitive Salary: $19.00 per hour.
  • Benefits Package: Comprehensive benefits package, including health, dental, and vision insurance; 401(k) retirement plan; paid time off; and more.
  • Professional Development: Opportunities for professional growth and development, including training and development programs.


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