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Front Office Manager

2 months ago

Portsmouth, Virginia, United States Colwen Hotels Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Colwen Hotels. As a key member of our hotel operations team, you will be responsible for leading the Front Desk and Night Audit teams to deliver exceptional guest service and drive business results.

Key Responsibilities
  • Leadership and Management
    • Manage day-to-day operations of the Front Office department to ensure associates adhere to Colwen Hotels and brand standards.
    • Recruit, interview, and hire associates for the Front Office Department.
    • Develop specific departmental goals and objectives to prioritize, organize, and get work done.
  • Guest Service and Experience
    • Drive ongoing associate engagement/recognition initiatives to ensure excellent guest service.
    • Establish and maintain open collaborative relationships with direct reports and team members to ensure everyone is treated with dignity and respect.
    • Greet VIPs and arrange for special services as requested.
  • Operations and Administration
    • Manage the ordering and inventory of the Front Office department supplies and uniforms.
    • Supervise staffing levels to ensure that guest services, operational needs, and financial objectives are met.
    • Monitor associate performance; provide coaching, mentoring, and developmental plans to improve associates' capabilities and performance.
  • Financial Management
    • Comprehend budgets, operating statements, payroll progress report, and maintain the operating budget.
    • Ensure all associates adhere to credit and cash handling policies; analyze variances and maintain a close watch to the daily house count.
  • Brand Standards and Compliance
    • Demonstrate knowledge of the brand specific service culture and ensure all associates provide excellent service to meet and exceed guest's expectations.
    • Ensure compliance with company policies and procedures and Federal & State Labor laws.
Requirements
  • Two year college degree or equivalent Hospitality experience preferred.
  • At least one least one year Front Desk supervisory experience.
  • Excellent verbal and written communication skills.
  • Reliable with ability to multi-task and work under pressure.
  • Excellent interpersonal and customer service skills.
  • Strong supervisory and leadership skills.
  • Familiar with common computer software programs.
  • Must be willing to work varied hours including nights, weekends, and holidays.
Benefits and Perks
  • Medical Insurance with Company-Funded HRA.
  • Dental Insurance.
  • Vision Insurance.
  • Flexible Spending Accounts.
  • Wide-Array of Supplemental Insurance Offerings.
  • Paid Time Off Programs.
  • Employee Assistance Program.
  • 401K Plan - Traditional & Roth Options with Employer Match.
  • Hotel Discount Travel Program for Associates & Family.
  • Exclusive Associate Discounts - Travel, Entertainment, & Retail.
  • Training and Development Programs.
  • Career Advancement Opportunities.