Customer Service Representative I

4 weeks ago


Harrisonburg, Virginia, United States Sentara Healthcare Full time
Job Summary

As a Customer Service Representative at Sentara Healthcare, you will be responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or patient scheduling, referral issues. This role requires excellent communication skills, both verbal and written, to provide top-notch customer service to patients and their families. You will work in a fast-paced contact center environment, utilizing your problem-solving skills to resolve complex issues and provide solutions to patients and their families.

Responsibilities:
  • Handle incoming calls to address patient inquiries and resolve issues related to eligibility, claims, and payments.
  • Provide off-phone assistance to customers and department leadership as needed.
  • Update billing information, establish payment plans, and screen callers for financial assistance.
  • Resolve charge and payment inquiries in a timely and professional manner.
  • Work in a fast-paced contact center environment to assist callers and provide solutions to patient inquiries.

Requirements:

A total of one year of experience across one or more of the following areas: healthcare setting billing or resolving insurance accounts receivable, adjudicating insurance claims, pre-registering or registering patients for healthcare services, handling inbound calls in a customer service call center, or providing customer service to the general public in a non-healthcare setting. A healthcare certification from an accredited program or an Associate or Bachelor degree may be substituted for one year of experience.

Skills:

Active listening, communication, coordination, mathematics, reading comprehension, service orientation, social perceptiveness, speaking, technology/computer, time management, and writing. Sentara Healthcare prides itself on the diversity and inclusiveness of its workforce, and we encourage applicants from diverse backgrounds to apply.

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