Customer Service Representative I
4 weeks ago
As a Customer Service Representative at Sentara Healthcare, you will be responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or patient scheduling, referral issues. This role requires excellent communication skills, both verbal and written, to provide top-notch customer service to patients and their families. You will work in a fast-paced contact center environment, utilizing your problem-solving skills to resolve complex issues and provide solutions to patients and their families.
Responsibilities:
- Handle incoming calls to address patient inquiries and resolve issues related to eligibility, claims, and payments.
- Provide off-phone assistance to customers and department leadership as needed.
- Update billing information, establish payment plans, and screen callers for financial assistance.
- Resolve charge and payment inquiries in a timely and professional manner.
- Work in a fast-paced contact center environment to assist callers and provide solutions to patient inquiries.
Requirements:
A total of one year of experience across one or more of the following areas: healthcare setting billing or resolving insurance accounts receivable, adjudicating insurance claims, pre-registering or registering patients for healthcare services, handling inbound calls in a customer service call center, or providing customer service to the general public in a non-healthcare setting. A healthcare certification from an accredited program or an Associate or Bachelor degree may be substituted for one year of experience.
Skills:
Active listening, communication, coordination, mathematics, reading comprehension, service orientation, social perceptiveness, speaking, technology/computer, time management, and writing. Sentara Healthcare prides itself on the diversity and inclusiveness of its workforce, and we encourage applicants from diverse backgrounds to apply.
-
Customer Service Representative
4 weeks ago
Harrisonburg, Virginia, United States U-Haul Full timeCustomer Service Representative Job DescriptionAt U-Haul, we're seeking a skilled and friendly Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need. Your responsibilities will include assisting...
-
Customer Service Representative
4 weeks ago
Harrisonburg, Virginia, United States Aimbridge Hospitality Full timeCustomer Service RepresentativeAimbridge Hospitality is seeking a skilled Customer Service Representative to join our team. As a Front Desk Agent, you will be responsible for:Greeting and Welcoming GuestsMaintaining the Telephone SwitchboardHandling Guest Inquiries and RequestsProcessing Check-Ins and Check-OutsDelivering Excellent Guest ServiceAbout...
-
Customer Service Representative
4 weeks ago
Harrisonburg, Virginia, United States Chick-fil-A of Harrisonburg Full timeJob OverviewWe are seeking a friendly and enthusiastic Customer Service Representative to join our team at Chick-fil-A of Harrisonburg. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, handling cash and credit transactions, and maintaining a clean and safe work...
-
Customer Service Representative
4 weeks ago
Harrisonburg, Virginia, United States Wells Fargo Full timeAbout Wells FargoWe're a leading financial services company that's committed to helping our customers achieve their financial goals. Our team is dedicated to providing exceptional service and support to our customers, and we're looking for talented individuals to join us in this effort.About the RoleWe're seeking a skilled Customer Service Representative to...
-
Customer Service Representative
4 weeks ago
Harrisonburg, Virginia, United States Community Veterinary Partners Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the primary point of contact for clients, providing exceptional service and support to ensure a positive experience.Key Responsibilities:Phone Reception: Respond to client inquiries, schedule...
-
Customer Service Representative
4 weeks ago
Harrisonburg, Virginia, United States State Farm Insurance Full timeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at State Farm Insurance. As a Customer Service Rep, you will be responsible for assisting customers with inquiries, complaints, and policy changes. You will also provide accurate and timely information regarding insurance products and services, process policy...
-
Customer Service Representative
1 month ago
Harrisonburg, Virginia, United States U-Haul Full timeJob Summary:U-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Assist customers with U-Haul...
-
Customer Service Representative
4 weeks ago
Harrisonburg, Virginia, United States Bramble Enterprises, LLC Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative / Dispatcher. This role will be based out of our Front Royal location and will be responsible for handling all aspects of lead qualification, confirming appointments, and closing out jobs as appropriate.This position will also require...
-
Customer Service Representative
4 weeks ago
Harrisonburg, Virginia, United States Chick-fil-A of Harrisonburg Full timeJob DescriptionWe are seeking a friendly and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our Drive-Thru team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.ResponsibilitiesGreets each guest with a smile, eye contact, and an...
-
Customer Service Representative
1 month ago
Harrisonburg, Virginia, United States Sentara Healthcare Full timeJob SummaryAs a Customer Service Representative at Sentara Healthcare, you will be responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or patient scheduling, referral issues. You will work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for...
-
Sales and Customer Service Representative
4 weeks ago
Harrisonburg, Virginia, United States Finish Line Full timeJob Summary:We are seeking a Sales and Customer Service Representative to join our team at Finish Line. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our customers.Responsibilities:Perform sales and customer service tasks to meet or exceed sales metricsProvide excellent customer...
-
Customer Service Representative
4 weeks ago
Harrisonburg, Virginia, United States Bramble Enterprises, LLC Full timeJob SummaryWe are seeking a highly motivated and organized Customer Service Representative / Dispatcher to join our team at Bramble Enterprises, LLC.This role will be based out of our Front Royal location and will be responsible for handling all aspects of lead qualification, confirming appointments, and closing out jobs as appropriate.The ideal candidate...
-
Customer Service Representative
4 weeks ago
Harrisonburg, Virginia, United States Best Buy Full timeKey Responsibilities:• Greet and welcome customers in a friendly manner• Use acquired skills to recommend products and services• Assist with sales orders, returns, and exchanges• Serve as a brand ambassador• Contribute to profitable growthAbout the Role:As a Sales Associate at Best Buy, you will be part of a dynamic team that provides exceptional...
-
Customer Service Representative
4 weeks ago
Harrisonburg, Virginia, United States Commonwealth of Virginia Full timeJob Summary:We are seeking a highly motivated and customer-focused Visitor Services Technician to join our team at the Virginia Museum of the Civil War at the New Market Battlefield State Historical Park.Key Responsibilities:Orient visitors and provide information about the museum and its exhibits.Operate a cash register and credit card terminal to process...
-
Customer Service Representative
4 weeks ago
Harrisonburg, Virginia, United States Regal Cinemas Corporation Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Team Member at Regal Cinemas Corporation. As a key member of our theatre team, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our patrons.Key ResponsibilitiesBox Office: Operate the...
-
Customer Service Representative
4 weeks ago
Harrisonburg, Virginia, United States GO Car Wash Full timeAt GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. As a Customer Service Teammate, you'll be helping our customers care for their cars—in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and...
-
Customer Service Representative
6 days ago
Harrisonburg, Virginia, United States CommonWealth One FCU Full timeJob Title: Member Engagement AdvisorJob Summary:We are seeking a highly skilled Member Engagement Advisor to join our team at CommonWealth One Federal Credit Union. As a Member Engagement Advisor, you will be responsible for delivering exceptional customer service and fostering meaningful relationships with our members.Key Responsibilities:Answer calls and...
-
Customer Service Representative
4 weeks ago
Harrisonburg, Virginia, United States Target Full timeKey Responsibilities:Create a welcoming atmosphere by greeting every guest with a smile and making a genuine connection throughout each transaction.Assist guests with self-checkout and provide support as needed to ensure a seamless shopping experience.Scan and bag guest items efficiently to meet their needs and exceed their expectations.About the Role:As a...
-
Dealer Finance Customer Service Representative
4 weeks ago
Harrisonburg, Virginia, United States Pendleton Community Bank, Inc Full timeJob DescriptionAs a Dealer Finance Customer Service Representative at Pendleton Community Bank, Inc., you will play a crucial role in supporting the indirect dealer finance lending team. Your primary responsibilities will include assisting customers with dealer finance accounts or loan needs in a professional and courteous manner.Key...
-
Customer Service Representative
4 weeks ago
Harrisonburg, Virginia, United States Target Full timeKey Responsibilities:As a Guest Advocate at Target, you will create a welcoming experience for every guest, every time. This includes greeting guests authentically, engaging in friendly conversation, and providing assistance as needed. You will also welcome guests into self-checkout and scan and bag their items efficiently.About the Role:This is a fantastic...