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Executive Senior Account Manager, Employee Benefits Specialist

2 months ago

Manchester, New Hampshire, United States Cross Insurance Full time

Job Summary

The Cross Insurance team is seeking an experienced Executive Senior Account Manager to join our Employee Benefits department. As a key member of our team, you will be responsible for fostering and maintaining long-term relationships with our clients, ensuring their satisfaction and loyalty.

Key Responsibilities

  • Client Relationship Management: Serve as the primary point of contact for client inquiries and escalated service issues, fostering strong relationships with clients and their employees.
  • Account Management: Oversee the overall management and oversight of assigned agency accounts, providing marketing and underwriting support for new and renewed accounts.
  • Team Collaboration: Build strong partnerships with Producers, Account Executives, and Support Teams, contributing positively to the overall success of the Cross Employee Benefits team.

Requirements

  • College degree preferred, but a high school diploma with a minimum three years of experience in employee benefit account management is required.
  • New Hampshire agent's license in Health and Life.
  • Excellent communication skills to effectively interact with insurance companies, clients, and prospects.
  • High level of patience, empathy, and the ability to work under pressure.
  • Intermediate proficiency in Microsoft Word, Excel, and PowerPoint.
  • Experience with Salesforce is preferred.

What We Offer

At Cross Insurance, we offer a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development.