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Front Desk Supervisor

2 months ago

Burbank, California, United States Spire Hospitality Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Spire Hospitality. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless experience for our guests.

Key Responsibilities
  • Provide prompt and courteous service to guests, responding to their needs and resolving any issues in a professional and efficient manner.
  • Manage front desk operations, including registering guests, handling check-ins and check-outs, and processing payments.
  • Supervise and train front desk staff, providing guidance and support to ensure excellent service delivery.
  • Monitor and maintain accurate records of guest interactions, including complaints and feedback.
  • Collaborate with other departments to ensure seamless communication and service delivery.
Requirements
  • 2 consecutive years of experience as a Hotel Front Desk Supervisor at a Full Service Hotel.
  • or 4 consecutive years as a Hotel Front Desk Supervisor at a Select Service Hotel.
  • or 6 consecutive years as a Hotel Front Desk Agent.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed in high-pressure situations.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
What We Offer

Spire Hospitality offers a comprehensive benefits package, including medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, wellness programs, and hotel discounts.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.