Senior Operations Manager
19 hours ago
At Carvana, we're revolutionizing the car-buying experience by prioritizing transparency, efficiency, and customer satisfaction. Our mission is to deliver a hassle-free, better car-buying experience for our customers. To achieve this, we've built a robust network of Reconditioning Centers across the country, where our vehicles undergo rigorous inspections and perfectioning processes before reaching our website.
Job OverviewThe Reconditioning Operations Manager plays a critical role in overseeing multiple reconditioning lines and ensuring that production metrics are consistently met. This position requires a strong leader who can plan production, manage facilities, and drive efficiency while maintaining high-quality standards.
Key Responsibilities:- Oversee multiple reconditioning lines, planning production for a full working shift and ensuring that necessary production metrics are consistently met.
- Manage facilities to meet or exceed targets in production, cost, and quality, taking charge when the General Manager is not onsite.
- Identify bottlenecks that affect site throughput and efficiency, conducting root cause analysis, developing action plans, and executing them with the site leadership team and associates.
- Conduct weekly site performance reviews with Senior Reconditioning leadership, reporting on performance versus targets, challenges, and countermeasures.
- Lead daily site manager huddles to establish the day's tone and priorities.
- Aid in the execution of Continuous Improvement projects at home site and, if applicable, throughout the region/network, while implementing and training process changes.
- Foster growth and development in our Reconditioning Lead and Manager populations by supporting Development Plans and providing regular competency-based feedback.
- Embody Carvana values through effective leadership, teamwork, and communication on the shop floor.
- Uphold Carvana operating standards and processes.
- Ensure compliance with all health, safety, and loss prevention guidelines.
- Ability to maintain high volume and high-quality content in a fast-paced environment.
- Experience leading a team of over 50 associates and a track record of developing employees.
- Proven ability to solve urgent operational challenges through root cause analysis.
- Excellent communication skills.
- 8+ years of management experience either in an automotive or lean manufacturing environment.
- Valid driver's license with a clean driving record (no DUIs and no more than two moving violations in the last 3 years).
- Must be open to relocation, ideally nationwide but at minimum regionally (Northeast, Southeast, Midwest, West Coast).
- Must be able to read, write, speak, and understand English.
- Must be at least 18 years of age.
- Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.
- Requires use of safety equipment that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment.
- Ability to work variable schedule(s) as necessary.
- Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
- Must be able to walk up to three miles each day.
- Must be able to read, write, speak, and understand English.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
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