Store Operations Manager
4 weeks ago
Job Summary:
As a Shift Lead at Walgreens, you will be responsible for ensuring the smooth operation of the store in the absence of management. This includes opening and closing the store, managing cash handling, and maintaining a clean and organized store environment.
You will be the face of the store, providing exceptional customer service and ensuring that customers have a positive experience. You will also be responsible for managing inventory, processing returns and voids, and maintaining accurate records.
Key Responsibilities:
- Customer Experience:
- Engage with customers and patients, providing assistance and resolving issues in a timely and professional manner.
- Model and share customer service best practices with team members to deliver a distinctive and delightful customer experience.
- Operations:
- Manage store keys and ensure the store is opened and closed properly.
- Assist with and coach team members on warehouse and vendor ordering processes.
- Process sales, manage cash handling, and maintain accurate records.
- Assist with inventory management, including counting and maintaining accurate inventory levels.
- Training & Personal Development:
- Attend training and complete PPLs as requested by management.
- Communicate assigned tasks to team members and report disciplinary issues and customer complaints to management.
Requirements:
- One year of prior leadership, supervisory, or retail key holder work experience.
- Must be fluent in reading, writing, and speaking English.
- Willingness to work flexible schedule, including evening and weekend hours.
Preferred Qualifications:
- Knowledge of store inventory control.
- Valid PTCB or ExCPT certification or pharmacy license as required by state.
Equal Opportunity Employer:
Walgreens is an equal opportunity employer, including disability/veterans.
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