Guest Services Host

2 weeks ago


Lake Charles, Louisiana, United States Golden Nugget Hotels & Casinos Full time

Position Overview:

Guest Services Host

The Guest Services Host serves as the initial point of contact for patrons, dedicated to delivering outstanding customer service to ensure a welcoming and positive experience at our establishment.

Key Responsibilities:

  • Warmly greet and welcome guests upon their arrival, embodying a friendly demeanor and positive outlook.
  • Interact with guests, proactively identifying their needs and addressing any questions or concerns with promptness.
  • Maintain comprehensive knowledge of the menu, daily specials, and promotional offerings to provide guests with accurate information.
  • Professionally manage guest complaints or issues, escalating to management when necessary.
  • Escort guests to their designated tables and present menus in a courteous manner.
  • Process to-go orders both over the phone and in person.
  • Provide highchairs and other requested amenities to guests as needed.
  • Adhere to all applicable federal and state regulations, including those related to tip reporting and minimum wage requirements.
  • Manage the point of sale system, processing various forms of payment for food and beverage orders.

Qualifications:

  • Preferred experience of at least one year in a restaurant or hospitality setting.
  • Strong organizational skills.
  • Exceptional interpersonal and communication abilities.
  • Positive and friendly attitude.
  • Able to work collaboratively within a team.
  • Capability to multitask effectively.
  • Flexible availability, including weekdays, weekends, evenings, mornings, and holidays.
  • Proficient in reading and writing in English, with basic math skills.

What We Offer:

  • A variety of benefit plans tailored to meet your needs.
  • Paid Time Off.
  • 401K retirement plan.
  • Opportunities for career advancement.
  • A positive and respectful workplace that values diversity.
  • Generous employee discounts on dining, retail, entertainment, and accommodations.
  • Opportunities for community engagement and volunteerism.

Disclaimer: The information provided is a high-level overview of the responsibilities and qualifications for this position and does not encompass the full job description, which includes all responsibilities, skills, duties, requirements, and working conditions associated with the role.



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