Cinema Service Associate
1 week ago
About Us:
At Cinemark, we offer you the chance to dive into a vibrant industry filled with opportunities for personal and professional growth. As a part of our team, you will play a crucial role in delivering memorable experiences to movie enthusiasts around the globe.
Position Overview:
The Cinemark Team Member is responsible for fostering a friendly atmosphere for our patrons. This role requires individuals who are swift, precise, and well-informed about films, special screenings, and promotional offers. Team Members are dedicated to maintaining the highest standards in service and presentation. They will assist guests with inquiries while ensuring an exceptional experience. Depending on staffing needs, Team Members may also take on roles such as Usher, Box Office Attendant, or Concession Staff.
Key Responsibilities:
- Welcome guests warmly and professionally.
- Utilize Cinemark's point-of-sale system for all transactions.
- Verify tickets and guide guests to their respective auditoriums.
- Ensure compliance with ticket sales regulations and company policies.
- Provide information on pricing, films, special events, and general theatre inquiries.
- Respond to guest inquiries via phone with a focus on quality service.
- Conduct inspections to ensure optimal movie presentation and sound quality.
- Maintain cleanliness throughout the theatre, including all public areas.
- Prepare food items and operate kitchen equipment safely.
- Regularly sanitize high-contact areas for guest and employee safety.
- Adhere to all food safety regulations.
- Monitor the environment for safety and security concerns.
- Assist with opening and closing tasks as directed by management.
- Perform additional duties as required.
Qualifications:
- Must be at least 16 years old.
- Complete necessary food handling training and obtain required certifications.
- Availability for flexible scheduling, including evenings and weekends.
- Consistent attendance is essential.
- Exhibit a positive and energetic demeanor during shifts.
- Deliver outstanding guest service.
- Strong communication skills, both verbal and written, are necessary.
- Ability to work collaboratively and independently.
- Follow directions effectively.
- Respond promptly to tasks and requests.
- Basic math skills and accurate cash handling are required.
Physical Requirements:
- Frequent bending, kneeling, and lifting up to 50 lbs.
- Regular standing, walking, and reaching throughout the theatre.
- Noise levels may vary from moderate to high.
- Ability to stand for extended periods.
*Accommodations may be made for individuals with disabilities to perform essential functions.
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