Hospitality Host

2 weeks ago


Lake Charles, Louisiana, United States Golden Nugget Hotels & Casinos Full time

Position Overview:

Guest Services Coordinator

The Guest Services Coordinator serves as the initial point of interaction for patrons, dedicated to delivering outstanding customer service to ensure a welcoming atmosphere from the moment guests enter the establishment.

Key Responsibilities:

  • Warmly greet and welcome guests upon their arrival, showcasing a friendly demeanor and positive spirit.
  • Engage with visitors, proactively identifying their needs and addressing any questions or concerns in a timely manner.
  • Maintain comprehensive knowledge of the menu offerings, daily specials, and promotional events to provide accurate and helpful information to guests.
  • Effectively manage guest complaints or issues, addressing them professionally or escalating to management when necessary.
  • Assist guests in finding their tables and present them with menus to enhance their dining experience.
  • Process to-go orders both over the phone and in person, ensuring accuracy and efficiency.
  • Provide highchairs and other requested amenities to enhance guest comfort.
  • Adhere to all applicable federal and state regulations, including those related to tip reporting and minimum wage standards.
  • Manage the point of sale system, processing various forms of payment including credit cards and cash for food and beverage transactions.

Qualifications:

  • Preferred one year of experience in a hospitality or restaurant setting.
  • Strong organizational skills and attention to detail.
  • Exceptional interpersonal and communication abilities.
  • Positive and approachable attitude.
  • Able to work collaboratively within a team environment.
  • Capable of multitasking effectively in a fast-paced setting.
  • Availability to work weekdays, weekends, evenings, mornings, and holidays as needed.
  • Proficient in reading and writing in English, with basic math skills for handling transactions.

What We Offer:

  • A variety of benefit plans tailored to meet your needs.
  • Paid Time Off to support work-life balance.
  • 401K retirement plan options.
  • Opportunities for career advancement within the organization.
  • A positive and inclusive work environment that values diversity.
  • Generous employee discounts on dining, retail, entertainment, and accommodations.
  • Community engagement and volunteer opportunities.

Disclaimer: The information provided above serves as a general overview of the responsibilities and qualifications for this position and does not encompass the complete job description, which includes all responsibilities, skills, duties, requirements, and working conditions associated with the role.



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