Service Operations Manager

2 days ago


Cincinnati, Ohio, United States SURE Mechanical Full time
Responsibilities and Requirements
  • Customer Service:
    • Ensure 100% customer satisfaction
    • Receive incoming customer service requests via phone or email promptly in a courteous manner and determine the purpose of the call
    • Verify, create, or update customers site and billing information in ComputerEase
    • Maintain constant communication with customers about their service status
    • Assist with various marketing and promotional strategies of the company
    • Verify customer satisfaction with follow-up phone calls and assist in the solution of problems
    • Monitor status and encourage customers to provide feedback from their service experience
    • Monitor and resolve potential customer issues or complaints
  • Scheduling/Dispatch/Technician Support:
    • Communicate and work closely with Service Manager and Office Manager maintaining service schedule and dispatch board
    • Create work orders and maintain service schedule on the dispatch board and assign work orders to Service Technicians based on workload, technician availability, expertise, and priority of need
    • Export work orders to Fieldease
    • Import work orders from Fieldease
    • Support Technicians with issuing POs for needed material or tools to complete service jobs and assist in monitoring the status of special order items
    • Coordinate restocking of service vans with the purchasing manager
  • Billing:
    • Earn a competitive salary of $20-$25 per hour, with opportunities for performance-based pay or bonuses
    • Ensure customers are properly informed of our rates and terms consistently to ensure collection of payment when work is performed whenever possible
    • Ensure all work orders that are completed and are billed out promptly
    • Run proof of billings for the manager
  • Payroll and Miscellaneous:
    • Verify labor hours for service technicians
    • Provide accounting and administrative support for all Service Department related activities
    • Provide support to Service Manager and Office Manager for regular technician training
    • Coordinate transfer of construction job customers to service customers by coordinating an 11-month walkthrough and fostering a continued relationship


  • Cincinnati, Ohio, United States Encore Technologies Full time

    Job Title: Service Desk Operations ManagerEncore Technologies is seeking a highly skilled Service Desk Operations Manager to lead our IT service desk team in Cincinnati, OH. As a key member of our organization, you will be responsible for overseeing all IT service-related efforts and ensuring high availability and support for all IT-related services.Key...


  • Cincinnati, Ohio, United States Morrison Living Full time

    Job OverviewMorrison Living, a leader in hospitality and culinary excellence, is seeking a skilled Dining Services Manager to oversee the operations of our main dining room and special functions.The ideal candidate will possess strong leadership skills, excellent customer service abilities, and a passion for delivering exceptional food and service...


  • Cincinnati, Ohio, United States Sodexo Full time

    We are seeking a dynamic Senior Food Services Operations Manager for a large account in Southwestern Ohio. This role will provide direct oversight of salaried managers and requires strong leadership skills to drive patient satisfaction, employee retention, and employee development.About the RoleThis is a fantastic opportunity for a seasoned professional with...


  • Cincinnati, Ohio, United States Clean Harbors Full time

    Job SummaryClean Harbors, a leading provider of environmental, energy, and industrial services, seeks an experienced Industrial Service Operations Manager to oversee the daily operations of our service line crew. This role involves planning, leading, and coordinating the execution of tasks while ensuring compliance with regulations, safety protocols, and...

  • Operations Manager

    3 weeks ago


    Cincinnati, Ohio, United States Papa John's - Clough Pike Full time

    Job OverviewWe are seeking an Operations Manager to oversee shifts and work areas in our Papa John's restaurant at Clough Pike, ensuring high-quality products and exceptional customer service. This role is key to driving restaurant profitability.Key ResponsibilitiesSchedule management and team supervisionQuality control and customer satisfactionBenefitsA...

  • Operations Manager

    7 days ago


    Cincinnati, Ohio, United States Envision Cinemas Blue Ash Full time

    Job OverviewWe are seeking a highly skilled and experienced BOH Supervisor to join our team at Envision Cinemas Blue Ash. As a key member of our operations team, you will be responsible for supervising and managing all culinary employees in our outlets.Key ResponsibilitiesSupervise and manage culinary staff to ensure seamless service delivery.Assume...


  • Cincinnati, Ohio, United States Penske Truck Leasing Full time

    About the RoleAt Penske Truck Leasing, we're committed to delivering exceptional customer service and innovative transportation solutions. As a Customer Service Coordinator, you'll play a crucial role in scheduling preventative maintenance requests, coordinating outside repairs, and managing shop work plans to ensure maximum customer satisfaction and...


  • Cincinnati, Ohio, United States Superior Talent Source Full time

    Job TitleRestaurant Operations ManagerAbout the JobWe are seeking an experienced and motivated Restaurant Operations Manager to support our restaurant's operations, deliver exceptional service, and ensure an outstanding dining experience for our guests.The ideal candidate will have a strong background in restaurant management, excellent customer service...


  • Cincinnati, Ohio, United States CBRE Full time

    Job SummaryCBRE is seeking an experienced Operations Manager to lead our business operations team. The ideal candidate will have a proven track record of managing day-to-day office activities and implementing strategic visions.Main ResponsibilitiesPartner with local senior management to implement operational strategies and coordinate efforts to integrate...


  • Cincinnati, Ohio, United States shelterhouse Full time

    Job SummaryShelterhouse seeks a motivated Kitchen Operations Manager to lead our food service team. As a key member of our operations team, you will oversee all aspects of food preparation and service, ensuring exceptional quality and customer satisfaction.Estimated Salary: $50,000 - $65,000 per annum.Key AccountabilitiesOversee daily food preparation and...

  • Operations Manager

    7 days ago


    Cincinnati, Ohio, United States HHB Restaurant Recruiting Full time

    About the JobHHB Restaurant Recruiting is seeking a skilled Restaurant Manager to join our team in Cincinnati, OH. This is a fantastic opportunity to grow your career in the hospitality industry while making a meaningful contribution to our full-service restaurant venues.ResponsibilitiesManage daily operations, including staff training and...


  • Cincinnati, Ohio, United States Trilogy Management Services, LLC Full time

    Weekend Operations Manager Job DescriptionWe are seeking an experienced Weekend Operations Manager to lead the weekend functions of our Nursing Department(s) at Trilogy Management Services, LLC. The successful candidate will be responsible for overseeing the implementation of nursing service programs and activities, ensuring high-quality care is maintained...


  • Cincinnati, Ohio, United States ContainerPort Group Full time

    About ContainerPort GroupContainerPort Group (CPG) is a leading multimodal transportation company specializing in container drayage. Our mission is to provide comprehensive container drayage and logistics solutions for customers throughout North America.Job OverviewWe are currently looking for a dedicated, driven individual to join our team as a Terminal...


  • Cincinnati, Ohio, United States Whole Foods Market Full time

    Job Summary:The Retail Operations Manager will be responsible for leading the team in achieving sales, purchasing, and labor targets. This role requires strong leadership skills, ability to develop and maintain creative store layouts, and excellent product knowledge.Key Responsibilities:Operations Management: Develop and implement operational strategies to...


  • Cincinnati, Ohio, United States Five Star Breaktime Solutions Full time

    **Job Summary:** We're looking for a highly skilled Route Optimizer to join our team at Five Star Breaktime Solutions. As a key member of our operations department, you'll play a critical role in optimizing our routes and ensuring the efficient and effective operation of our vending and refreshment services. Key Responsibilities:Route Analysis: Review daily...


  • Cincinnati, Ohio, United States X-Golf Full time

    About X-Golf MasonWe are a rapidly expanding entertainment facility seeking a dynamic leader to oversee the day-to-day operations at our Mason location. As General Manager, you will be responsible for managing all aspects of our business, from guest satisfaction to employee training and scheduling.Salary Range: $60,000 - $80,000 per yearJob...


  • Cincinnati, Ohio, United States Shake Shack Full time

    About the RoleAs a Restaurant Operations Manager at Shake Shack, you will play a critical role in ensuring seamless service and exceptional guest experiences. Reporting directly to the General Manager, you will oversee daily operations, lead high-performing teams, and drive business growth. With a strong focus on quality, safety, and efficiency, you will...


  • Cincinnati, Ohio, United States Further Concepts Full time

    Job OverviewWe are seeking a highly motivated Restaurant Operations Manager to join our team at Further Concepts and Investors. This individual will be responsible for overseeing the overall operations of our restaurant, ensuring financial success, and delivering exceptional guest experiences.Key ResponsibilitiesOversight of restaurant operations, including...


  • Cincinnati, Ohio, United States StoryPoint Full time

    Job OverviewWe are seeking a skilled and dedicated Culinary Operations Manager to join our team at StoryPoint.About the RoleThe Culinary Operations Manager will be responsible for leading our culinary team in preparing high-quality meals for our residents. This is an exciting opportunity for someone who is passionate about providing exceptional service and...


  • Cincinnati, Ohio, United States AVI Foodsystems Inc Full time

    AVI Foodsystems Inc. is a leading food service company seeking an experienced Catering Supervisor, Full-time. This role involves overseeing the planning and execution of events, ensuring high-quality products and exceptional customer service. The successful candidate will have 2+ years of operational management experience in catering, with knowledge of...