Customer Service Representative
1 week ago
Crown Equipment Corporation, a leading manufacturer of lift trucks, seeks an experienced dispatcher to join our team in Cincinnati, OH. As a key member of our customer care department, you will be responsible for processing incoming calls, dispatching technicians, and maintaining records.
We offer a competitive salary range of $19.00 to $26.00 per hour, depending on experience.
Key Responsibilities- Process incoming calls from Crown customers and service technicians
- Dispatch technicians to resolve customer issues
- Enter technician payroll hours and process parts and service billing
- Create daily work orders and maintain accurate records
- Assist other departments as needed
- High school diploma or equivalent
- Excellent phone skills and ability to multitask
- Good communication, organizational, math, and computer skills
- Experience with Microsoft Office and leadership skills a plus
Crown offers a comprehensive benefits package, including health, dental, vision, and prescription drug coverage, flexible benefits plan, 401(k) retirement savings plan, life and disability benefits, paid parental leave, paid holidays, paid vacation, tuition reimbursement, and more.
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