Patient Liaison
5 days ago
This position serves as the primary point of contact for all complaints, issues, or concerns regarding TriHealth Physician Practices. The liaison receives, investigates, and resolves complaints by coordinating with practice administrators, physicians, and team members. Key responsibilities include engaging in service recovery processes, obtaining information from callers, and escalating concerns to supporting departments if necessary.
Job Requirements:
An Associate's Degree or Diploma in Business is preferred, but equivalent experience is accepted in lieu of a degree. Proficient Microsoft Office skills, excellent verbal and written communication skills, organizational and time management skills, and strong computer skills are essential. Previous customer service experience, particularly in healthcare, is also required.
Working Conditions:
Climbing, kneeling, lifting under 10 pounds, pushing, reaching, sitting, standing, stooping, and walking are occasional activities. Concentrating, continuous learning, hearing conversation, interpersonal communication, reading, thinking/reasoning, and use of hands are consistently performed tasks. Color vision is also consistently used.
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Patient Services Liaison
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Mental Health Care Nurse Practitioner
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