Behavioral Health Supervisor

4 days ago

Worcester, Massachusetts, United States Promises Behavioral Health, LLC Full time
Job Summary

The Behavioral Health Supervisor is a key member of our team, responsible for overseeing the daily activities of Behavioral Health staff in a large residential treatment facility or multiple smaller facilities. This role requires strong leadership and communication skills, as well as the ability to maintain a welcoming and non-judgmental environment that supports clients in their recovery.

Key Responsibilities
  • Maintain staff schedules, manage time, and review/approve time cards
  • Complete and post weekly staff schedules and coordinate coverage
  • Collaborate with the Behavioral Health Manager to conduct performance reviews and complete performance review documents
  • Perform reviews and quality assurance checks for residential facilities to ensure documentation accuracy, cleanliness of grounds, and feedback to appropriate staff members and departments
  • Provide coaching to Behavioral Health staff and make recommendations for disciplinary actions to the Behavioral Health Manager and Human Resources Representative
  • Participate in interviews, onboarding, orientation, training, and monitoring ongoing performance of assigned staff
  • Assist the Behavioral Health Manager and act as liaison between assigned Behavioral Health staff and other staff
  • Coordinate outside appointments and meetings for clients
  • Collaborate and support the clinical and medical team and other staff and departments
Requirements
  • A minimum of four years' experience in substance use, mental health, or healthcare field or other relevant experience; OR Bachelor's degree; OR a healthcare license (CNA, MAP, CHA, etc.); OR an equivalent combination of experience, knowledge, skills, abilities, and competencies
  • High school diploma, preferred
  • Valid Driver's License required
  • Ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; responds well to questions
  • Knowledge of organization, communication, and interpersonal skills
  • Ability to exercise sound judgement, be attentive to detail, and maintain positive work attitude
  • Ability to maintain confidentiality of all medical, financial, and legal information
  • Ability to complete work assignments accurately and in a timely manner
Preferred Qualifications
  • Ability to understand and utilize program knowledge, such as the disease model, motivational interviewing, trauma-informed approaches, experiential approaches, CBT, self-help approaches, and evidence-based practices in client care
  • Familiarity with acute intoxication and/or withdrawal potential, biomedical conditions that affect treatment, emotional/behavioral/cognitive conditions that complicate treatment, the stages of change model/readiness to change scale, relapse potentials, and supportive recovery environments for aftercare (the American Society of Addiction Medicine (ASAM) criteria for levels of care)
  • Understanding of how to utilize medical knowledge, complete medication observations, observe detox clients, and complete and document vitals
  • Ability to document thoroughly in an electronic medical record
  • Ability to professionally interact and communicate with clients, client family members, referral sources, and vendors
  • Understands and respects cultural diversity
Working Conditions

The Behavioral Health Supervisor will be required to work alternate, evening, overnight, and weekend schedules/shifts as needed to meet client needs, state, and regulatory agency requirements and business necessity.

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