Behavioral Health Manager

3 hours ago

Worcester, Massachusetts, United States Promises Behavioral Health, LLC Full time
Job Summary

We are seeking a highly skilled and experienced Behavioral Health Manager to join our team at Promises Behavioral Health, LLC. The successful candidate will be responsible for overseeing the daily operations of our behavioral health services, ensuring the highest level of care and support for our clients.

Key Responsibilities
  • Provide leadership and supervision to behavioral health staff, ensuring they have the necessary resources and support to deliver exceptional care.
  • Collaborate with the Behavioral Health Supervisor to develop and implement treatment plans, ensuring they are tailored to meet the unique needs of each client.
  • Conduct regular performance reviews and provide coaching to staff to ensure they are meeting performance expectations.
  • Make final decisions related to disciplinary actions and performance improvement plans, ensuring they are fair and consistent.
  • Work collaboratively with the Behavioral Health Supervisor to provide coaching and support to staff, ensuring they have the necessary skills and knowledge to deliver high-quality care.
  • Attend and participate in local leadership meetings, ensuring we are aligned with industry best practices and regulatory requirements.
  • Collaborate with the Human Resources team to ensure staffing needs are met, and staff are properly trained and supported.
  • Assist the Clinical Director in developing and implementing clinical policies and procedures, ensuring they are aligned with industry best practices and regulatory requirements.
  • Coordinate outside appointments and meetings with clients, ensuring they are properly supported and cared for.
  • Facilitate staff meetings, ensuring open communication and collaboration among team members.
  • Collaborate and support the clinical and medical team, ensuring we are delivering high-quality care and services to our clients.
  • Available to work alternate, evening, overnight, and weekend schedules as needed, ensuring we are meeting the needs of our clients and regulatory requirements.
Requirements
  • A minimum of four years' experience in substance use, mental health, or healthcare field, or equivalent combination of experience, knowledge, skills, and abilities.
  • Minimum of two years' experience in a supervisory or leadership role, or equivalent combination of experience, knowledge, skills, and abilities.
  • High school diploma, preferred.
  • Valid Driver's License required.
  • Ability to speak clearly and persuasively in positive or negative situations, listen and get clarification, respond well to questions.
  • Knowledge of organization, communication, and interpersonal skills.
  • Ability to exercise sound judgment, be attentive to detail, and maintain a positive work attitude.
  • Ability to maintain confidentiality of all medical, financial, and legal information.
  • Ability to complete work assignments accurately and in a timely manner.
  • Ability to understand and utilize program knowledge, such as the disease model, motivational interviewing, trauma-informed approaches, experiential approaches, CBT, self-help approaches, and evidence-based practices in client care.
  • Familiarity with acute intoxication and/or withdrawal potential, biomedical conditions that affect treatment, emotional/behavioral/cognitive conditions that complicate treatment, the stages of change model/readiness to change scale, relapse potentials, and supportive recovery environments for aftercare (the American Society of Addiction Medicine (ASAM) criteria for levels of care).
  • Ability to document thoroughly in an electronic medical record.
  • Ability to professionally interact and communicate with clients, client family members, referral sources, and vendors.
  • Understands and respects cultural diversity.
  • Screen for psychoactive substance toxicity, intoxication, and withdrawal symptoms.
  • Screen for danger to self or others.
  • Screen for co-occurring mental health issues.
  • Understands the benefits and limitations of toxicological testing procedures.
  • Demonstrate adherence to accepted ethical and behavioral standards of conduct.
  • Participate in continuing professional development.
  • Follow organization policies and procedures addressing the care of individuals served identified as at risk for suicide, including requirements for screening, assessment, and monitoring.
  • As applicable based on job role, knowledgeable about strategies for treating alcohol, cocaine, and other drug abuse.
  • Knowledge of MS Office and office equipment such as copiers and scanners.
  • Must meet pre-employment and maintain all applicable state and job-related guidelines for background screening, fingerprinting, drug test, health screening, DMV, insurance, CPR/Basic First Air, and license/credential verifications.

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