Client Support Specialist
2 weeks ago
37.5 hours per week
Compensation:
£22,425 per annum
This is a remarkable opportunity to engage with a progressive community equipment services provider, dedicated to empowering you in your professional journey.
As a Client Support Specialist at Medequip Assistive Technology Ltd, you will have the chance to make a significant impact in the lives of our service users.
Our commitment to employee development, comprehensive training, and outstanding leadership will enable you to enhance your professional skills while delivering personalized support.
You will be part of a supportive team of dedicated professionals who embody and uphold the values of Medequip.
Medequip is the premier provider of medical equipment services to local authorities and the NHS throughout the UK, offering a diverse range of equipment and assistance to individuals in their homes, promoting independence.
As the Client Support Specialist, you will serve as the initial point of contact for our service users, their families, and healthcare providers. Your role will be crucial in ensuring that the appropriate products are delivered and installed in a timely and compassionate manner, adhering to the specified requirements.
Your daily responsibilities will encompass:
- Managing incoming and outgoing communications – coordinating with service users, their families, and prescribers.
- Scheduling delivery rounds in advance for Technicians and Service Engineers.
- Verifying that all client and delivery information is accurate and current, updating records as necessary.
- Facilitating emergency requests by effectively communicating requirements to technicians and warehouse staff.
- Responding to emails, inquiries, and complaints within agreed timeframes, maintaining high standards of service.
- Assessing the workload of Technicians to ensure a balanced distribution of daily tasks.
You will demonstrate empathy, patience, and composure, maintaining a positive and professional demeanor in challenging situations while working efficiently under pressure.
Above all, you will resonate with our core values:
- We uphold our commitments.
- We empower individuals to take responsibility for their actions and performance.
- We assist others with empathy, respect, dignity, and kindness.
- We foster trust and respect among colleagues, suppliers, and customers.
- We believe in collaboration and are passionate about our work.
- We promote innovation and the advancement of technology.
- We embrace change and strive for excellence.
- We provide cost-effective, efficient, and safe healthcare solutions.
Some experience in a customer service-oriented role within a similar sector is preferred.
Proficiency in IT and Microsoft Office is essential.
29 days of holiday, increasing to a maximum of 33 days (including Bank Holidays).
Ongoing professional development, training, and opportunities for career advancement.
Pension scheme.
Healthcare benefits.
Life insurance.
Cycle to work initiative.
Employee assistance program, including free counseling services.
Access to a discount platform.
Complimentary uniform.
Free DBS check.
We are an Equal Opportunities Employer and welcome applications from all segments of the community. We are also prepared to make reasonable adjustments at any stage of the recruitment process if required.
This position may require an enhanced DBS disclosure and satisfactory references.
This role is not eligible for sponsorship. Candidates without the right to work in the UK may not be suitable.
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