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Client Support Specialist
2 months ago
Employment Type: Full-Time
Compensation: $16.50 per hour
Work Schedule: Up to 40 hours per week available
As a Customer Service Associate, you will be the primary point of contact for both customers and prospective clients reaching out to Capitol Federal via phone, chat, or email through our digital platforms. This dynamic and collaborative department is designed to equip team members with extensive knowledge that fosters professional growth within the organization.
Key Responsibilities:
- Deliver outstanding and friendly customer service to all internal and external clients by managing incoming calls, chats, and emails.
- Execute teller transactions, prepare necessary documentation, and respond to customer inquiries effectively.
- Recognize and communicate potential product or service opportunities that may enhance the customer experience.
- Utilize technology and banking software to assist clients efficiently.
- Diverse scheduling options to promote work/life balance.
- Supportive and inclusive workplace culture.
- Opportunities for career progression.
- Comprehensive health and wellness benefits.
- Engagement in community service initiatives.
- Benefits package including Health, Dental, and Vision insurance, Paid Time Off, and Paid Holidays.
- 401K plan and Employee Stock Ownership Plan (ESOP).
- Incentives for employee referrals.
- Meticulous attention to detail.
- Excellent written and verbal communication abilities.
- High school diploma or equivalent.
- A minimum of one to three years of relevant experience, including preparatory roles.
