Regional eBusiness Coordinator
4 weeks ago
Job Summary:
The Regional eBusiness Coordinator is responsible for managing new and existing user and account maintenance using the e-Com web administration tool. This role requires strong analytical skills and a thorough understanding of how to leverage metrics and related tools to improve production efficiency and effectiveness.
Key Responsibilities:
- Set up new users and accounts in the e-Com admin tool.
- Communicate with customers and/or Account Managers regarding login credentials.
- Perform site maintenance, including password resets, reports of site issues, adding additional accounts to user profiles, updating user profiles, and assisting the national eService group.
- Create and maintain customers' "My List" quick ordering templates.
- Assist on special projects for large multi-location and/or e-Market accounts.
- Contact users who have registered but not logged on, identify and contact users who have had a drop in activity, and offer assistance.
- Help identify B2B leads and set up new Airgas SAP accounts for online inquiries.
- Route general email inquiries from e-Business general mailboxes.
- Assist in tracking and monitoring all regional customer adoption activity metrics.
- Assist in providing branch with eBusiness training for new and existing associates.
- Monitor daily web method orders received and contact branches as needed to ensure orders ship to customers as quickly as possible.
Requirements:
- Bachelor's degree or equivalent experience in customer service, an e-commerce support position, or related business experience.
- Minimum of one year of experience in a customer service or eCommerce support role.
- Prior experience using SAP strongly preferred.
- Knowledge of Airgas' product offerings preferred.
- Strong customer service skills required to support and offer encouragement to internal and external eBusiness Users.
- Understanding of the regional business and a familiarity with basic eCommerce principles, technology, and terminology.
- Proven ability to establish constructive and effective relationships both inside and outside of the organization.
- Intermediate knowledge of Microsoft Office applications (Word, Excel, and Outlook).
What We Offer:
Airgas offers a comprehensive benefits package, including medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. We also provide a progressive parental leave package, a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.
Equal Employment Opportunity:
Airgas is an equal opportunity employer and welcomes applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability, or any other protected characteristic.
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