Operations Director

4 days ago


Nashville, Tennessee, United States Marriott Full time
Job Summary

The Director of Operations will serve as the strategic business leader of the property's Hotel Operations, overseeing Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance departments. This role will work closely with direct reports to develop and implement departmental strategies, ensuring alignment with the brand's service strategy and initiatives.

Key Responsibilities
  • Develop and implement property-wide strategies to deliver exceptional guest experiences and drive revenue growth.
  • Lead and manage a team of department heads to achieve operational excellence and meet brand standards.
  • Monitor and analyze guest feedback, identifying areas for improvement and implementing corrective actions.
  • Collaborate with hotel management to develop and execute operational strategies aligned with the brand's business objectives.
  • Ensure effective communication and training programs are in place to support employee development and guest satisfaction.
Requirements
  • 2-year degree in Business Administration, Hotel and Restaurant Management, or related field, or 4-year degree with 2 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related field.
  • Proven track record of success in hotel operations, with a focus on guest satisfaction, revenue growth, and team leadership.
  • Strong analytical and problem-solving skills, with the ability to make informed decisions and drive results.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with employees, guests, and stakeholders.
What We Offer

Marriott International offers a competitive salary range of $139,000 to $190,000 annually, as well as a comprehensive benefits package, including health insurance, 401(k) plan, and paid time off. We also offer opportunities for professional growth and development, as well as a dynamic and inclusive work environment.


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