Director of Operations

1 day ago

Nashville, Tennessee, United States Valet Living Full time
Director of Operations Job Description

Valet Living is seeking a highly skilled and experienced Director of Operations to lead our regional operations team. As a key member of our leadership team, you will be responsible for overseeing the daily activities within your designated region, ensuring optimal management and high-performance levels across the organization.

Key Responsibilities:
  • Lead a team of Senior Operations Managers, Area Managers, and the supporting Service Valet workforce to ensure business growth, client retention, and best-in-class customer satisfaction.
  • Manage P&L and cost accountability, assuring all teams hit and maintain their budgeted targets.
  • Implement and manage operations-related policies, practices, standards, and safety measures to ensure effective and consistent support and execution.
  • Oversee resource planning to ensure the company is prepared to meet new operational challenges and capable of rapidly responding to new opportunities.
  • Identify and monitor key performance indicators (KPIs) and operational metrics to assess performance/areas for improvement and develop action plans to drive operational excellence.
  • Develop a trusted advisor relationship with client stakeholders to drive business growth within the assigned region.
  • Deliver a consistently positive client experience and create partnerships at all levels of interaction to ensure long-term client retention & satisfaction.
Requirements:
  • High school diploma or GED required; bachelor's degree preferred.
  • Minimum of 7 years of management experience, with at least 2 years specifically managing remote teams in multiple geographies.
  • Proven experience in the retail, hospitality, home services, or relevant B2B services industry with a client-first strategy.
  • Strong background as a General Manager is highly desirable.
  • Proficiency in P&L or Cost Center Control, with a track record of effectively managing financial resources.
  • Experience in implementing successful business remediation practices to address challenges and improve performance.
  • Previous leadership experience in an organization with a large part-time workforce is preferred.
Benefits:
  • Competitive salary range: $86,000 - $91,000.
  • Target bonus is 17.5% of annual salary (divided and paid out quarterly).
  • Auto allowance: You will be eligible to participate in an auto reimbursement program that provides a fixed bi-weekly payment and a monthly variable mileage reimbursement allowance.
  • Travel: Up to 40% of the time.

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

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