Director of Operations

6 hours ago

Nashville, Tennessee, United States Elevate Patient Financial Solutions Full time
Job Title: Director of Operations

Elevate Patient Financial Solutions is seeking a highly skilled and experienced Director of Operations to join our team. This is a remote opportunity with up to 25% travel to hospitals and facilities across Tennessee.

Job Summary

The Director of Operations will be responsible for overseeing an assigned geographical region, leading a team of professionals, and ensuring the efficient and effective operation of regional operations in compliance with organizational objectives. The ideal candidate will be a strategic thinker, problem solver, and people leader with excellent communication skills.

Responsibilities
  • Carry out responsibilities in accordance with Elevate PFS policies and procedures and applicable regulations.
  • Lead team to achieve performance of short-term goals and shares in long-term planning with respective leadership team.
  • Achieve financial objectives (revenue and earnings) for his/her region/business unit.
  • Contribute to the business development process to increase market share and sale of additional service lines to existing clients.
  • Escalate customer issues/concerns/problems in a proactive and timely manner within reporting structure.
  • Ensure continuous improvement of key operational processes and personnel.
  • Evaluate and resolve general and specific business conditions as they relate to operational issues and keep appropriate corporate departments fully informed.
  • Work in concert with RVP/VP to develop and implement strategies by contributing information, analysis, and recommendations to strategic thinking and direction.
  • Oversee the employee evaluation process, including but not limited to performance evaluations, merit increases, and benchmark standards.
Qualifications and Requirements
  • A Bachelor's Degree in Finance/Accounting, Healthcare Management, Business (MBA/MHA) or related business field.
  • Three years' experience in hospital revenue cycle management industry.
  • Minimum of 2 years of management experience leading at least 10 people.
  • Strong leadership and communication skills, high service orientation, and strong computer system and analytical skills are required.
  • Must be adept at creating change and motivating teams through change.
  • Excellent time management and prioritization skills.
  • Accustomed to working in a rapidly changing environment.
  • Working knowledge of Microsoft Office Suite and the ability to learn computer applications.
  • Knowledge of HIPAA, ACA, and EMTALA regulations.
  • Demonstrated ability to multi-task numerous systems, employee, and client urgencies.
  • Excellent communication skills both written and oral.
  • Requires track record of outstanding leadership, teamwork, and general management skills with budget and accounting practices.
  • Evidence of creativity, intensity, integrity, reasoned and thoughtful judgment, sense of urgency, a balance between analytical and intuitive skills, and a willingness to 'roll-up sleeves' and apply these attributes.
  • Requires maturity, self-confidence, and sensitivity to function comfortably and effectively in a demanding environment.
  • Demonstrated willingness to get into the detail and capable of evaluating operations first-hand.
  • Has the stature to be credible with clients and senior company leadership; able to gain trust quickly.
Benefits
  • Medical, Dental & Vision Insurance.
  • 401K (100% match for the first 3% & 50% match for the next 2%).
  • 15 days of PTO.
  • 7 paid Holidays.
  • 2 Floating holidays.
  • 1 Elevate Day (floating holiday).
  • Pet Insurance.
  • Employee referral bonus program.
  • Teamwork: We believe in teamwork and having fun together.
  • Career Growth: Gain great experience to promote to higher roles.

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty, and training. This pay scale is not a promise of a particular wage.

The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

ElevatePFS is an Equal Opportunity Employer.

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