Lead Patient Access Representative

2 weeks ago


College Station, Texas, United States Catholic Health Initiatives Full time

Overview

Catholic Health Initiatives is dedicated to enhancing the health of communities by providing compassionate care. With a vast network of care facilities, we are committed to serving those in need and ensuring that our services are accessible to all.

Key Responsibilities

The Patient Access Rep Lead plays a crucial role in the patient experience by managing various administrative tasks. This position involves:

  1. Welcoming patients in a courteous and efficient manner, providing necessary guidance and notifying relevant departments of patient arrivals.
  2. Handling incoming calls professionally, directing inquiries, taking messages, and addressing patient needs promptly.
  3. Coordinating follow-up appointments and proactively reaching out to patients who missed their appointments to ensure continuity of care.
  4. Updating and verifying patient information during each visit to maintain accurate records.
  5. Collecting co-pays and other payments at the time of check-in, issuing receipts as needed.
  6. Gathering necessary patient documentation, including forms and consents, to keep records current.
  7. Entering insurance details into the system and obtaining referral information when required.
  8. Preparing patient charts for upcoming visits, ensuring all necessary documentation is available.
  9. Processing requests for medical records from various entities.
  10. Securing insurance approvals for procedures and surgeries, both in-office and out-of-office.
  11. Managing workers' compensation and FMLA authorizations, ensuring eligibility for appointments.
  12. Collecting any outstanding payments prior to services being rendered.
  13. Scheduling surgeries and outpatient appointments as directed by healthcare providers.
  14. Maintaining supply levels and ordering necessary office materials.
  15. Overseeing clerical staff, providing guidance and support in daily tasks.
  16. Assisting in the training and development of staff, helping them achieve their performance goals.

Qualifications

Education: High school diploma required.

Experience: A minimum of 2 years in a clinical setting and 3 years in customer service is required.

Skills: Proficiency in computer applications and email communication is essential.

Compensation: The pay range for this position is $20.33 per hour.

Catholic Health Initiatives is an equal opportunity employer, committed to diversity and inclusion in the workplace.



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