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Lead Patient Access Representative
2 months ago
Overview
CommonSpirit Health emerged from the merger of Catholic Health Initiatives (CHI) and Dignity Health. With a vast network of over 700 care facilities across the United States, including clinics, hospitals, and virtual care services, CommonSpirit is dedicated to providing accessible healthcare to nearly one in four U.S. residents. In a time when compassion is essential, our mission is to foster healthy communities, advocate for the underserved, and innovate the delivery of care both within our facilities and in the broader community.
Key Responsibilities
As a Patient Access Rep Lead, you will play a vital role in ensuring a seamless patient experience. Your responsibilities will include:
1. Welcoming patients with a courteous and efficient demeanor, providing necessary guidance and informing relevant departments of patient arrivals.
2. Managing incoming calls with professionalism, directing inquiries, taking messages, and addressing patient needs promptly.
3. Coordinating follow-up appointments and proactively reaching out to reschedule missed or canceled visits to maintain continuity of care.
4. Verifying and updating patient information during each interaction to ensure accuracy in records.
5. Collecting copayments, outstanding debts, and prepayments at the time of patient check-in, and issuing receipts accordingly.
6. Ensuring all necessary patient forms, consents, and signatures are obtained to keep records current.
7. Accurately entering patient insurance details into the database and obtaining referral information as required.
8. Assembling patient charts for upcoming visits, ensuring all relevant documentation is received and properly filed.
9. Processing requests for medical records from various entities efficiently.
10. Securing necessary approvals from insurance companies for procedures and surgeries, both in-office and out.
11. Managing workers' compensation and FMLA authorizations, verifying eligibility for patient appointments.
12. Collecting any co-insurance, deductibles, and cash payments for services prior to their delivery.
13. Scheduling surgeries, outpatient appointments, and admissions as per provider requests.
14. Maintaining inventory levels and ordering supplies essential for office operations.
15. Supervising clerical staff in their daily tasks and serving as a team leader.
16. Assisting in the training and development of staff, setting performance goals and objectives.
Qualifications
Education
Required: High school diploma
Experience
Required: Minimum of 2 years in a clinical setting and 3 years in customer service roles.
Skills
Required: Proficiency in computer applications and email communication.
Pay Range
$20.33/hour
We are an equal opportunity/affirmative action employer.
