Medical Office Receptionist
2 weeks ago
Job Category: Admissions, Assessment & Referral Staff
Overview:
This role involves a shift from Friday to Tuesday, providing essential support in a fast-paced healthcare environment.
Key Responsibilities:
- Welcome patients and visitors with a professional demeanor, embodying the values of Gritman Medical Center.
- Monitor the call queue and lobby to manage wait times and address any issues.
- Ensure the confidentiality of patient information is maintained at all times.
- Document quality phone interactions and patient cases accurately.
- Prepare end-of-day financial reconciliation documentation.
- Maintain precise patient accounts and input insurance details effectively.
- Schedule appointments efficiently while collecting copays and outstanding balances.
- Respond to basic medical record inquiries and manage patient concerns or complaints.
- Utilize computer systems and multi-line phone setups proficiently.
- Exhibit adaptability and respond to evolving workflows as needed.
Qualifications:
Experience:
Proven experience in a computer-based environment.
Skills and Competencies:
Proficient in basic office operations, exceptional customer service, strong written and verbal communication, positive attitude, teamwork, critical thinking, flexibility, and computer literacy.
Preferred Background:
Previous education or experience in a medical office setting is advantageous.
Physical and Environmental Demands:
Ability to thrive in a fast-paced environment, with some physical activities such as lifting, reaching, pushing, pulling, sitting, and standing. Corrected vision and hearing are required. The role is primarily indoors, with exposure to limited outdoor conditions and public health risks.
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