Patient Services Representative

2 months ago


Moscow, United States Gritman Medical Center Full time

We're looking for an enthusiastic individual to join our team as a Patient Service Representative (also known as Admitting clerk or Registration). In this role, you'll be the face of our hospital services, providing top-notch customer service to our patients and visitors. You'll handle patient registration, explain financial requirements, verify insurance, and ensure compliance with safety codes and standards. This entry-level position is perfect for someone with basic computer skills and a passion for helping others. On-the-job training is provided, making it an excellent opportunity to kickstart your career in healthcareBenefits:Comprehensive Healthcare Coverage: Enjoy access to top-tier medical, dental, vision, and life insurance plans, all conveniently provided through our extensive network of trusted local providers.Rewarding Excellence: Earn extra compensation for achieving advanced credentials and specialized certifications, demonstrating your commitment to professional growth and expertise.Invest in Your Future: Take advantage of our generous educational and tuition reimbursement programs, supporting your continuing education and pursuit of higher degrees.Championing Work-Life Balance: Benefit from flexible schedules and a supportive environment that values your well-being, allowing you to maintain a healthy balance between work and life.Time Off Benefits: Generous time off, providing you with the necessary time to recharge and attend to personal and family needs.Competitive Compensation: Receive competitive market-based pay that recognizes your skills and experience.Family-Friendly Amenities: Access our convenient childcare facility, ensuring peace of mind and convenience for working parents.Qualifications:Exceptional customer service skillsPleasant attitude and willingness to exceed expectationsAbility to work independently with minimal supervisionBasic computer skills required, high school diploma or equivalent preferred.Some experience or education in a medical office or hospital admissions preferredEssential Functions:As a Patient Service Representative, you'll be responsible for a variety of tasks, including:Opening and closing the building according to protocolVerifying cash box count and completing daily reportsCollecting co-pays and outstanding balancesAnswering phones and checking voicemailGreeting patients and visitors with a friendly demeanorChecking in patients and updating demographic informationScanning and processing documentsAssisting with financial policies and patient assistance applicationsMonitoring patient wait times and rescheduling appointments as neededSupporting coworkers and assisting with other tasks as requiredOrganizational Expectations:Maintain a positive and professional representation of the organizationPromote a culture of safety for patients and employeesComply with organizational policies and proceduresDemonstrate excellent customer service at all timesPhysical Demands: This role requires some physical activity, including lifting, reaching, bending, and standing. You'll also need good vision, hearing, and communication skills to interact effectively with patients and staff.



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