Technical Service Specialist

2 weeks ago


Moscow, Idaho, United States Mindray DS USA, Inc. Full time
Requisition ID: 4001

Location: United States

Reports To:
Service Supervisor

Key Responsibilities:

Strategic Planning:
Conduct ongoing research on local markets and sectors to develop focused service strategies tailored to regional needs.

Service Management:
Provide technical assistance and training for distributor technicians, ensuring adherence to service policies.

Service Execution:
Establish Service Level Agreements (SLAs) for routine service delivery based on customer segmentation and expectations. Implement a proactive service delivery framework, which includes service weeks, service assessments, customer visits, and profile collection.
Collaborate with the sales team on service-related matters and work closely with marketing and sales departments.
Utilize CRM and other online platforms for daily operations.

Qualifications:

Education:
Bachelor’s degree or higher, preferably in electronics or biomedical engineering.

Experience:
Over 3 years of experience in the medical equipment service sector, with a solid understanding of the industry.

Skills:
Strong leadership and communication abilities; proficient in information gathering and analysis; willing to travel frequently; adaptable to diverse cultural environments; proficient in written and spoken English; familiar with computer applications and office software.

Benefits:
Competitive salary package including performance bonuses (discussed during interviews)
Corporate mobile and equipment support
Comprehensive social benefits including health and life insurance.

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