IT Service Delivery Lead

7 days ago


Bethesda, Maryland, United States Marriott Full time
Job Description

The Senior IT Product Owner leads the strategic direction and product vision for Marriott's email messaging and security platforms. This role drives business outcomes by deeply understanding user needs, security requirements, and organizational priorities to deliver valuable solutions at enterprise scale.

The ideal candidate will have 7+ years of experience in Information Technology with a minimum of 5+ years of Product/Program management experience leading or managing platforms within a large, global organization, 5+ years of demonstrated Product and/or Strategy experience, 3+ years managing, supporting solutions based on Office365 and other Collaboration Services, and proven experience with eMail Security Gateways and mail flow integration/management.

Responsibilities:
  • • Establish product roadmaps, multi-year plans, and user stories to drive outcome-based decisions for the services provided.
    • Manage risks, remediation plans, and other security-related activities for responsible platforms.
    • Act as the main point of contact for the delivery of the Exchange Online, Email Security, and SMTP Relay services.

Salary and Benefits:
Salary Range: $101,800 - $161,900 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and are eligible to receive minimum of 7 holidays annually.

What We Offer:
  • • A competitive salary range of $101,800 - $161,900 annually.
    • An annual bonus opportunity.
    • Accrual of 0.04616 PTO balance for every hour worked.
    • Eligibility for minimum of 7 holidays annually.
    • Comprehensive benefits package including medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.

  • Scrum Team Lead

    2 weeks ago


    Bethesda, Maryland, United States Gridiron IT Full time

    Job Description: We are seeking a highly experienced Scrum Team Lead to join our team in Bethesda, MD. As a Scrum Team Lead, you will be responsible for facilitating daily Scrum meetings, facilitating program increment planning events, and supporting government product owners ensuring timely knowledge transfer.About Us:Gridiron IT specializes in providing...


  • Bethesda, Maryland, United States Shipshape IT Full time

    About the RoleWe are seeking an IT Services Specialist to join our team at Shipshape IT. As a key member of our support services group, you will be responsible for delivering high-quality technical support to our clients. If you have a passion for technology and enjoy working with people, this could be the perfect opportunity for you.Key Responsibilities*...


  • Bethesda, Maryland, United States Gridiron IT Full time

    About the Role:Gridiron IT is seeking a seasoned Scrum Master with experience in Agile methodology to join their Program Management Office (PMO) in Bethesda, MD. As an Agile Transformation Lead, you will play a crucial role in driving digital transformation across the organization.Responsibilities:Facilitate SAFe events and manage day-to-day activities to...

  • UX Designer Lead

    2 weeks ago


    Bethesda, Maryland, United States Gridiron IT Full time

    Job DescriptionWe are looking for a talented UX Designer Lead to help us drive user experience innovation and modernize legacy applications. The successful candidate will have a strong background in UX design principles, excellent communication skills, and experience working with clients to understand detailed requirements.This role requires a TS/SCI with a...


  • Bethesda, Maryland, United States Gridiron IT Full time

    Opportunity Overview:We are looking for a skilled Scrum Mastery Expert to join our team at Gridiron IT. As a member of our Program Management Office (PMO), you will be responsible for facilitating team progress towards meeting team goals and removing impediments to meet critical timelines.The ideal candidate will have 4+ years of experience in a Scrum Master...


  • Bethesda, Maryland, United States Service Coordination Full time

    Supervising Service CoordinatorThis is a full-time position at Service Coordination Inc., offering an estimated annual salary of $71,200 - $89,000.About the RoleWe are seeking a skilled Supervising Service Coordinator to join our team. As a key member of our leadership team, you will be responsible for ensuring services provided by each Service Coordinator...


  • Bethesda, Maryland, United States Gridiron IT Full time

    Lead Your Team to Success as a Senior Scrum Master and Agile Coach!We are seeking an experienced Senior Scrum Master and Agile Coach to join our team at Gridiron IT. In this role, you will lead multiple Scrum teams, manage day-to-day activities to achieve mission objectives, facilitate team progress towards meeting team goals, and promote SAFe quality...


  • Bethesda, Maryland, United States Leidos Full time

    Job OverviewWe are seeking an experienced Application Delivery/Load Balancing Team Lead to support our large network services opportunity in Montgomery County, MD.The successful candidate will have a deep understanding of network security concepts and emerging cybersecurity capabilities, as well as experience working with enterprise VPN, PKI infrastructure,...


  • Bethesda, Maryland, United States Service Coordination, Inc. Full time

    About Us: Service Coordination, Inc. is a leading provider of case management and supportive services for individuals with disabilities. With over 40 years of experience, we have established ourselves as a trusted partner in the community, delivering high-quality services that empower individuals to live independently and achieve their goals.Job Description:...


  • Bethesda, Maryland, United States Shipshape IT Full time

    Technical Operations Manager Job DescriptionWe are seeking an experienced and skilled Technical Operations Manager to join our IT operations team. The successful candidate will be responsible for managing the day-to-day activities of our technical support team, ensuring efficient resolution of technical issues, and driving continuous improvement...


  • Bethesda, Maryland, United States Service Coordination Full time

    Join Our Team: Service Coordination, Inc. is seeking a Human Services Coordinator to join our team of dedicated professionals who make a difference in the lives of individuals with Medicaid Home and Community Based services.As a Human Services Coordinator, you will be responsible for providing targeted case management services, advocating, arranging, and...


  • Bethesda, Maryland, United States Shipshape IT Full time

    Job OverviewWe are seeking a highly skilled and experienced Senior Technical Solutions Specialist to join our IT support team. This role requires an individual with strong technical expertise, excellent communication skills, and the ability to work effectively in a fast-paced environment.The successful candidate will be responsible for providing top-notch...


  • Bethesda, Maryland, United States ISN Corporation Full time

    **Job Title:** National Youth Services Project Lead**Company Overview:ISN Corporation is a leading provider of innovative solutions for the most vulnerable populations. We are seeking an experienced project lead to oversee the operations of our national call center, dedicated to connecting migrant children with vital resources and services.**Estimated...

  • Service Planner

    6 days ago


    Bethesda, Maryland, United States Service Coordination, Inc. Full time

    We are seeking a highly motivated and detail-oriented Service Planner to join our team at Service Coordination, Inc. As a Service Planner, you will play a critical role in developing and implementing person-centered plans that meet the unique needs of individuals with Medicaid Home and Community Based services of varying ages and medical needs.Key...


  • Bethesda, Maryland, United States Shipshape IT Full time

    Job SummaryAs a Technical Support Professional at Shipshape IT, you will be responsible for ensuring the highest level of customer satisfaction by providing timely and effective support solutions. With a strong background in information technology, you will work closely with clients to understand their needs and deliver customized support services.Key...

  • Service Team Lead

    5 days ago


    Bethesda, Maryland, United States Rock Bottom Restaurant & Brewery Full time

    Executive SummaryWe are seeking a highly skilled and experienced FOH Manager to join our team at Rock Bottom Restaurant & Brewery. As a key member of our restaurant management team, you will be responsible for leading front-of-house operations, managing service teams, and contributing to the success of our restaurants.Responsibilities and RequirementsManage...


  • Bethesda, Maryland, United States Shipshape IT Full time

    Job DescriptionThe Customer Success Advocate role at Shipshape IT is designed to provide exceptional support experiences for our clients. As a key member of our support services team, you will work closely with clients to understand their needs and deliver customized support solutions. If you have a passion for technology and enjoy working with people, this...


  • Bethesda, Maryland, United States ACE Maintenance & Service Full time

    Facilities Leadership OpportunityACE Maintenance & Service is seeking a skilled Facilities Supervisor to lead our cleaning operations team.This is an exciting opportunity for someone with experience in managing teams and a passion for delivering exceptional service. The successful candidate will be responsible for overseeing the cleaning operations, ensuring...


  • Bethesda, Maryland, United States Shipshape IT Full time

    About the JobWe offer a competitive salary of $90,000 - $115,000 per year, depending on experience, along with a comprehensive benefits package and opportunities for professional growth and development.Job OverviewThe Senior Technical Support Specialist will be responsible for delivering high-quality technical support to our clients, ensuring that all their...


  • Bethesda, Maryland, United States Shipshape IT Full time

    About the RoleThe estimated salary for this position is $85,000 - $110,000 per year, depending on experience.Job DescriptionWe are seeking a highly motivated and experienced Senior Technical Support Specialist to join our team at Shipshape IT. In this role, you will be responsible for providing top-notch technical support to our clients, ensuring that all...