IT Services Specialist

6 days ago


Bethesda, Maryland, United States Shipshape IT Full time
About the Role
We are seeking an IT Services Specialist to join our team at Shipshape IT. As a key member of our support services group, you will be responsible for delivering high-quality technical support to our clients. If you have a passion for technology and enjoy working with people, this could be the perfect opportunity for you.

Key Responsibilities
* Respond to client inquiries and provide timely resolutions to technical issues
* Collaborate with internal teams to ensure efficient service delivery
* Develop and maintain strong relationships with clients through excellent communication skills
* Stay up-to-date with industry trends and emerging technologies

Requirements
* Bachelor's degree in Computer Science or related field
* 3+ years of experience in technical support or related field
* Strong knowledge of TCP/IP network design, antivirus solutions, and backup software
* Excellent analytical and problem-solving skills

Compensation
$65,000 - $90,000 per year, depending on experience

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