Service Coordination Team Lead
7 days ago
This is a full-time position at Service Coordination Inc., offering an estimated annual salary of $71,200 - $89,000.
About the RoleWe are seeking a skilled Supervising Service Coordinator to join our team. As a key member of our leadership team, you will be responsible for ensuring services provided by each Service Coordinator meet the highest quality standards and that they have the necessary support to carry out their job responsibilities effectively.
Main Responsibilities- Manage Service Coordinators' performance to ensure work meets quality person-centered standards.
- Ensure Service Coordinators use person-centered practices and principles in all aspects of their role, including interactions with individuals supported and external/internal team members.
- Monitor Key Performance Indicators (KPIs) and complete Comprehensive Quality Review (CQR) and monthly Quality Assurance Data for oversight and performance evaluations.
- Support service coordinators in developing and meeting annual professional development goals.
- Supervise a designated number of Service Coordinators, providing guidance and coaching as needed.
To be successful in this role, you should have:
- Bachelor's degree in a human service field, with a Master's degree preferred.
- At least 3 years of case management experience.
- Demonstrated ability to work in a mobile environment and access reliable transportation.
- Strong interpersonal skills, with experience working with diverse populations, including individuals with disabilities, the elderly, and those with behavioral challenges.
As a member of our team, you can expect:
- A competitive salary range of $71,200 - $89,000 annually.
- A dynamic and supportive work environment.
- Ongoing training and professional development opportunities.
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