Customer Success Advocate

6 days ago


Bethesda, Maryland, United States Shipshape IT Full time
Job Description
The Customer Success Advocate role at Shipshape IT is designed to provide exceptional support experiences for our clients. As a key member of our support services team, you will work closely with clients to understand their needs and deliver customized support solutions. If you have a passion for technology and enjoy working with people, this could be the perfect opportunity for you.

Key Responsibilities
* Provide technical support via phone, email, and remote desktop sessions
* Troubleshoot and resolve complex technical issues
* Collaborate with internal teams to ensure seamless service delivery
* Develop and maintain strong relationships with clients through excellent communication skills

Requirements
* 5+ years of experience in technical support or related field
* Strong knowledge of Windows operating systems, Active Directory, and Microsoft Exchange Server
* Excellent problem-solving and analytical skills
* Ability to work in a fast-paced environment and prioritize multiple tasks

Compensation
$75,000 - $100,000 per year, depending on experience

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