Senior Technical Solutions Specialist

3 weeks ago


Bethesda, Maryland, United States Shipshape IT Full time
Job Overview

We are seeking a highly skilled and experienced Senior Technical Solutions Specialist to join our IT support team. This role requires an individual with strong technical expertise, excellent communication skills, and the ability to work effectively in a fast-paced environment.

The successful candidate will be responsible for providing top-notch technical support to our clients, troubleshooting complex issues, and collaborating with internal teams to ensure seamless delivery of services.

This is an exciting opportunity for a motivated and career-driven individual to take on new challenges and contribute to the growth and success of our company.

Key Responsibilities
  • Provide expert technical support to clients via phone, email, and in-person visits
  • Troubleshoot complex technical issues and collaborate with internal teams to resolve problems efficiently
  • Maintain accurate records of client interactions, issues, and resolutions
  • Develop and implement process improvements to enhance customer satisfaction and service delivery
  • Collaborate with the sales team to identify new business opportunities and provide technical guidance to potential clients

Salary: $75,000 - $90,000 per annum (depending on experience)



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