Senior IT Solutions Specialist
4 days ago
We offer a competitive salary of $90,000 - $115,000 per year, depending on experience, along with a comprehensive benefits package and opportunities for professional growth and development.
Job OverviewThe Senior Technical Support Specialist will be responsible for delivering high-quality technical support to our clients, ensuring that all their IT needs are met in a timely and efficient manner.
This includes troubleshooting technical issues, installing and configuring new systems, and providing ongoing maintenance and support. We are looking for someone with strong analytical and problem-solving skills, excellent communication skills, and a customer-focused approach.
Key Responsibilities- Provide technical support to clients via various channels
- Troubleshoot complex technical issues and resolve problems
- Collaborate with internal teams to ensure seamless delivery of services
- Maintain accurate records of client interactions and technical issues
- Stay up-to-date with the latest technologies and best practices
- 5+ years of experience in a similar role
- Strong knowledge of Windows, Server, and Active Directory
- Familiarity with Microsoft Exchange, Office 365, and antivirus solutions
- Experience with network design and troubleshooting
- Excellent communication and customer service skills
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