Eligibility Supervisor
3 days ago
Job Summary
Maximus is seeking an Eligibility Supervisor to support our Indiana Eligibility team in Indianapolis, IN. As an Eligibility Supervisor, you will be responsible for leading a team of Eligibility Specialists and ensuring the efficient processing of eligibility determinations.
Key Responsibilities
- Lead a team of Eligibility Specialists and provide guidance and support as needed
- Review and analyze statistical data regarding CSR performance
- Develop and implement performance plans and disciplinary actions as needed
- Assist direct reports in the usage of tools and software
- Field escalated calls and monitor the incoming call queue
- Perform other duties as assigned by management
Requirements
- Bachelor's degree in a relevant field of study and 3+ years of relevant professional experience
- Minimum of 6 months of experience as an Eligibility Specialist supporting the Indiana Eligibility program
- Ability to work onsite in Indianapolis, IN
About Maximus
Maximus is a leading provider of government services and technology solutions. We are committed to delivering high-quality services that meet the needs of our clients and their constituents.
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