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Security Operations Supervisor

2 months ago

Indianapolis, Indiana, United States Allied Universal® Full time
Job Overview

Allied Universal, a premier provider of security and facility services in North America, offers fulfilling career opportunities that instill a sense of purpose. By working in a vibrant, diverse, and inclusive environment, you will contribute to a culture that positively impacts the communities and clients we serve. We provide comprehensive benefits including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, discounts, and additional perks for most full-time roles.

What We Offer
  • Competitive Starting Wage: $21/Hour
  • DailyPay: Access Your Earnings on Demand
  • Be Part of the Nation's Largest Security Company with Global Expansion
  • Make a Positive Impact in Your Community
  • Paid Orientation and Comprehensive On-the-Job Training
  • Numerous Advancement Opportunities
  • Medical, Dental, and 401K Benefits Available After 60 Days for Full-Time Employees
Position Summary

Allied Universal is seeking a Shift Supervisor - Unarmed. The Shift Supervisor is tasked with ensuring the security of a high-profile client's facility, property, and surrounding area during their designated shift. This role involves executing general security responsibilities as outlined in post orders, aimed at protecting individuals and property while enforcing relevant policies, rules, and regulations, thus deterring criminal activity and misconduct.

Key Responsibilities
  • Initiate emergency notifications as required by site Post Orders.
  • Guide and instruct team members on their duties.
  • Cross-train officers to enhance versatility and operational efficiency.
  • Provide recommendations to management for productivity and cost-saving measures.
  • Suggest improvements for physical security assessments and post orders.
  • Advise on personnel actions for those under direct supervision.
  • Oversee staffing, scheduling, and training for security officers assigned to the shift.
  • Ensure compliance with training and screening requirements for security personnel.
  • Maintain overtime within established limits set by Allied Universal.
  • Regularly assess service quality and contract adherence by inspecting security personnel performance.
  • Carry out additional operational functions, including payroll and incident report reviews.
Qualifications
  • High school diploma or equivalent required.
  • Licensing requirements may vary based on state and/or local laws and regulations.
  • Current and valid driver's license is necessary.
  • Must meet one of the following criteria:
    • Associate's degree or higher in any field.
    • Active-duty military service, military reserves, or National Guard.
    • Experience as auxiliary police or police cadets.
    • At least one (1) year of verifiable and successful security experience.
  • Minimum of two (2) years of verifiable work experience demonstrating:
    • Exceptional customer service abilities.
    • Ability to maintain composure during emergencies.
    • Capability to understand and apply written and verbal instructions, and to prepare reports.
  • Strong oral and written communication skills; ability to write clearly and informatively.
  • Effective planning and organizational skills.
  • Proficiency in Microsoft Office applications.
  • Strong problem-solving capabilities.
  • Skills in coaching, mentoring, and motivating team members.
  • Active listening and teamwork encouragement skills.
  • Ability to assess and evaluate situations accurately.
  • Competence in synthesizing facts and concepts.
  • Quickly identify critical issues.
  • Ability to compile, sort, and interpret data.
  • Research and investigate effectively.
  • Skill in mediating conflicts with tact and diplomacy.
  • Goal-setting and achievement capabilities.
  • Attention to detail.
Preferred Qualifications
  • Experience with Emergency Management Systems and FEMA Incident Command Certification (ICO 100, 200, 300).
  • Knowledge of EMS protocols, Medical First Responder, or Emergency Medical Technician training.
Benefits
  • Comprehensive medical, dental, vision, life, AD&D, and disability insurance.
  • Eligibility for enrollment in the company's 401(k) plan.
  • Paid holidays at time and a half for those worked.
  • Vacation benefits after one year of employment, with unused vacation paid out where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or any other characteristic protected by law.