Eligibility Supervisor

1 day ago


Indianapolis, Indiana, United States Maximus Full time
Job Title: Eligibility Supervisor

Maximus is seeking an Eligibility Supervisor to support our Indiana Eligibility team in Indianapolis, IN.

Key Responsibilities:
  • Research escalated calls and decide the disposition of the case.
  • Review calls monitored by quality control to determine if findings are agreed upon or if a challenge will be made.
  • Create reports and analyze statistical data regarding CSR performance.
  • Review monitored calls from Quality Control to determine feedback to be delivered to CSRs for development.
  • Monitor and review overall CSR performance.
  • Update performance files with data pertaining to direct reports overall performance.
  • Create performance plans and disciplinary actions as needed.
  • Answer questions pertaining to client calls.
  • Assist direct reports in the usage of tools including Knowledge Source, MaxE, Perinate, and all software used on a daily basis.
  • Field escalated calls directed to SEU from supervisors when they are no longer able to assist.
  • Monitor the incoming call queue.
Requirements:
  • Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
  • Must be willing and able to work onsite in Indianapolis, IN.
  • Minimum of 6 months of experience as an Eligibility Specialist supporting the Indiana Eligibility program required.


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