Operations Director

4 days ago


Elizabethtown, Pennsylvania, United States Nordstrom Full time
Job Overview

The Operations Manager at Nordstrom is a seasoned leader responsible for driving results through coaching, performance management, and monitoring results. This role will meet financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions.

Key Responsibilities

  • Support the business strategy by driving results for overall safety, quality, and performance
  • Lead, develop, and grow the performance of a team of about 20 employees
  • Recruit, select, onboard, and train the right resources
  • Drive warehouse associates' results by coaching, counseling, and disciplining employees; planning, monitoring, and providing feedback on job performance
  • Drive professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Own process improvement efforts through problem-solving, project management, and continuous improvement methodologies
  • Meet warehouse financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions
  • Drive KPI metrics as well as 4DX and facility performance scorecards
Requirements

  • 5+ years of warehouse experience in a managerial role
  • Proven capability in identifying and implementing CI actions that deliver measurable improvements to cost, service, and quality
  • Demonstrated capabilities in developing others and growing leadership competencies in their direct reports
  • Strong knowledge of warehousing Key Performance Indicators (KPIs)
  • Hands-on experience with warehouse management software and databases
  • Ability to analyze data and determine actions based on improvement opportunities
  • Excellent verbal and written communication skills
Nordstrom Benefits

Nordstrom is proud to offer a variety of benefits to support employees and their families, including medical, vision, dental, retirement, and paid time away. We also offer life insurance and disability, merchandise discount, and EAP resources.
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