Front Desk Representative

2 weeks ago


Black Hawk, Colorado, United States Penn National Gaming Full time

Penn National Gaming

**Job Summary**

We are seeking a highly skilled and customer-focused Front Desk & PBX Clerk to join our team. As a key member of our Guest Services team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

**Key Responsibilities**

* Make and confirm reservations, and assist guests with problems or questions
* Assist the Player Development team with all reservations and requests
* Remain current on all casino activities and assist guests with all inquiries
* Answer phone calls and assist with clerical tasks
* Accurately enter all reservations into the computer system according to departmental policy and procedure

**What We Offer**

* A dynamic and fast-paced work environment
* Opportunities for professional growth and development
* A competitive salary and benefits package

**Requirements**

* Excellent communication and customer service skills
* Ability to work in a team environment
* Basic computer skills and knowledge of computer systems

**If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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