Public Area Attendant

2 months ago

Kitty Hawk, United States Hilton Garden Inn Outer Banks Full time
Public Area Houseperson Job Summary: Responsible for helping to achieve ongoing guest satisfaction and team goals as a tool for continuous improvement. Responsible for common areas, guest requests/needs, and first impression of the hotel. Detail-oriented in maintaining the general cleanliness of the property. Must be able to carry out any assignment in accordance with company standards or as required by management.

*This is for the 3pm-11pm shift*

Hilton Garden Inn Outer Banks Company Benefits: (dependent upon hours/tenure/performance)
  • Compensation:$15.00 per hour
  • Weekly Cash Incentives based on previous week's work-load (equates to an extra one to three dollars hourly)
  • Paid Vacation
  • Paid Birthday
  • Time and a half pay for Holidays (Easter, Thanksgiving, Christmas)
  • Medical, Dental, and Vision plans
  • 401K Plan - Company matches up to 3%
  • Team Member Travel Program - highly discounted rates at Hilton Brand hotels
  • YMCA Corporate Discount
  • Monthly Incentives
  • Seasonal Bonuses
  • Continued Education Sponsor - Employees can earn Hospitality & Tourism certificates at local Community College
  • Employee Recognition and Appreciation Program
  • Employee Meal Program (Your meal is FREE if you're on the clock) and other Restaurant Discounts
ESSENTIAL FUNCTIONS
  • Keep lobby areas and furniture clean and neat.
  • Clean guest landings and vending rooms.
  • Clean and maintain all stairwells, including ground floor tile.
  • Vacuuming, carpet cleaning, sweeping, mopping, heavy cleaning.
  • Check and maintain the physical condition of the hotel.
  • Clean public restrooms and replenish amenities, including employee restroom.
  • Obtain assignments from Front Desk and HelloShift.
  • Check your equipment; make sure to restock for next shift.
  • Know the security procedures for entering a guest room.
  • Report damages to Front Desk.
  • Answer Relay Radio and HelloShift when requested.
  • Empty trash cans (indoor/outdoor).
  • May be required to clean guest rooms.
  • Keep Indoor/Outdoor Pool, Fitness Centers, Business Center clean and stocked.
  • Keeps elevators and elevator tracks clean and free of dirt.
  • Accommodate guest special requests and deliver items courteously.
  • Answer guest questions regarding hotel and local area facilities and services.
  • Responsible for the proper administration of key control for issued keys.
  • Carry out any reasonable request by management that you are capable of performing.
  • Must be available day before & day of QA Inspection.
  • Turn in daily shift checklist to management.
TECHNICAL SKILLS
  • Familiar with frequently used standard operating procedures.
  • Ability to work independently with minimum supervision, prioritizing pertinent tasks.
  • Ability to communicate effectively both written/verbally with diplomacy and respect.
  • Individual must possess a good work history and stability.
  • Willingness to respond to emergency situations on short notice.
  • Individuals must be service and detail oriented.
  • Must comply with all department, hotel, and corporate standard operating procedures.
  • Responsible for knowing Hotel emergency procedures.
  • Communicates in a respectful manner on HelloShift following Code of Conduct guidelines.
  • Use company approved cleaning chemicals for each assigned task.
GUEST RELATIONS
  • Be ready available/approachable for all guests.
  • Take proactive effort when dealing with guest concerns.
  • Extend professionalism and courtesy to guests at all times.
OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by management:
  • The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates, may be asked to work shifts other than those they prefer or normally work.
  • Carry out all reasonable requests by leadership team.
  • Comply with department uniform and appearance standards.
  • Must be capable of how to read, write, and speak English fluently.

OBX Resort, LLC DBA Hilton Garden Inn is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, political belief, or disability.

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