Guest Service Representative

1 month ago


Kitty Hawk, North Carolina, United States Hilton Garden Inn Outer Banks Full time
Job Title: Guest Service Agent

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Hilton Garden Inn Outer Banks. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:
  • Provide prompt and courteous service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Process guest check-ins and check-outs, handling room assignments, key distribution, and payment processing.
  • Answer phones, make and confirm reservations, and respond to guest inquiries.
  • Work closely with housekeeping and maintenance departments to ensure guest rooms are clean and well-maintained.
  • Respond to guest complaints and concerns, using service recovery tools to resolve issues and ensure guest satisfaction.
  • Perform cashier-related functions, including posting charges, collecting payments, and balancing a cash drawer.
  • Maintain a clean and organized front desk area, ensuring all necessary materials and equipment are available.
Requirements:
  • High school diploma or equivalent required; some college or hospitality experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Basic mathematical and calculator skills, with the ability to accurately process transactions and maintain a cash drawer.
  • Ability to stand, walk, sit, climb stairs, and occasionally lift or carry items, with a focus on maintaining a safe and healthy work environment.
  • Compliance with hotel grooming and uniform policies, with a focus on presenting a professional image.
What We Offer:
  • Competitive hourly rate of $15.00+ per hour, commensurate with experience.
  • Paid vacation, paid birthday, and time-and-a-half pay for holidays.
  • Medical, dental, and vision plans, as well as a 401(k) plan with company matching.
  • Team member travel program, with highly discounted rates at Hilton Brand hotels.
  • YMCA corporate discount, monthly and quarterly incentives, and seasonal bonuses.
  • Continued education sponsorship, with opportunities to earn hospitality and tourism certificates.
  • Employee recognition and appreciation program, employee meal program, and other restaurant discounts.

We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis, including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, political belief, or disability.



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