Public Area Attendant

2 months ago

Kitty Hawk, United States Hilton Garden Inn Outer Banks Full time

Public Area Houseperson Job Summary: Responsible for helping to achieve ongoing guest satisfaction and team goals as a tool for continuous improvement. Responsible for common areas, guest requests/needs, and first impression of the hotel. Detail-oriented in maintaining the general cleanliness of the property. Must be able to carry out any assignment in accordance with company standards or as required by management.*This is for the 3pm-11pm shift*Hilton Garden Inn Outer Banks Company Benefits: (dependent upon hours/tenure/performance)Compensation:$15.00 per hourWeekly Cash Incentives based on previous week's work-load (equates to an extra one to three dollars hourly)Paid VacationPaid Birthday Time and a half pay for Holidays (Easter, Thanksgiving, Christmas)Medical, Dental, and Vision plans401K Plan - Company matches up to 3%Team Member Travel Program - highly discounted rates at Hilton Brand hotelsYMCA Corporate DiscountMonthly IncentivesSeasonal BonusesContinued Education Sponsor - Employees can earn Hospitality & Tourism certificates at local Community CollegeEmployee Recognition and Appreciation ProgramEmployee Meal Program (Your meal is FREE if you're on the clock) and other Restaurant DiscountsESSENTIAL FUNCTIONSKeep lobby areas and furniture clean and neat.Clean guest landings and vending rooms.Clean and maintain all stairwells, including ground floor tile.Vacuuming, carpet cleaning, sweeping, mopping, heavy cleaning.Check and maintain the physical condition of the hotel.Clean public restrooms and replenish amenities, including employee restroom.Obtain assignments from Front Desk and HelloShift.Check your equipment; make sure to restock for next shift.Know the security procedures for entering a guest room.Report damages to Front Desk.Answer Relay Radio and HelloShift when requested.Empty trash cans (indoor/outdoor).May be required to clean guest rooms.Keep Indoor/Outdoor Pool, Fitness Centers, Business Center clean and stocked.Keeps elevators and elevator tracks clean and free of dirt.Accommodate guest special requests and deliver items courteously.Answer guest questions regarding hotel and local area facilities and services.Responsible for the proper administration of key control for issued keys.Carry out any reasonable request by management that you are capable of performing.Must be available day before & day of QA Inspection.Turn in daily shift checklist to management. TECHNICAL SKILLSFamiliar with frequently used standard operating procedures.Ability to work independently with minimum supervision, prioritizing pertinent tasks.Ability to communicate effectively both written/verbally with diplomacy and respect.Individual must possess a good work history and stability.Willingness to respond to emergency situations on short notice.Individuals must be service and detail oriented.Must comply with all department, hotel, and corporate standard operating procedures.Responsible for knowing Hotel emergency procedures.Communicates in a respectful manner on HelloShift following Code of Conduct guidelines.Use company approved cleaning chemicals for each assigned task.GUEST RELATIONSBe ready available/approachable for all guests.Take proactive effort when dealing with guest concerns.Extend professionalism and courtesy to guests at all times.OTHER REQUIREMENTSIn addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by management:The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates, may be asked to work shifts other than those they prefer or normally work.Carry out all reasonable requests by leadership team.Comply with department uniform and appearance standards.Must be capable of how to read, write, and speak English fluently.OBX Resort, LLC DBA Hilton Garden Inn is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, political belief, or disability.

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