Front Desk Representative
1 week ago
We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Ameristar Casino Resort Spa. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from check-in to check-out.
Key Responsibilities- Guest Service: Provide friendly and efficient service to guests during check-in and check-out procedures, making and confirming reservations, and assisting with problems or questions.
- Room Management: Obtain necessary information to guarantee rooms, perform Front Desk and Call Center duties, and maintain accurate records.
- Communication: Answer all reservation inquiries, provide information to guests regarding local services and events, and assist the Player Development team with reservations and requests.
- Revenue Maximization: Sell reservations based on predetermined rate strategies, accurately enter all reservations into the computer system, and maintain a professional relationship with all departments.
- Teamwork: Work closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with agreed-upon arrangements.
- Education: High School Diploma or equivalent required.
- Experience: Prior hospitality or Front Desk experience preferred.
- Skills: Strong computer skills, proficiency in Microsoft Office applications, excellent interpersonal skills, and ability to maintain confidentiality and professionalism.
- Availability: Ability to work a flexible schedule, including nights, weekends, holidays, and fluctuating days off.
- Competitive Salary: Starting at $21.00 per hour.
- Benefits: Health Benefits Insurance package, $700 Referral Bonus Program, discounted Casino bus tickets, and more.
- Professional Development: Career development opportunities, education reimbursement program, and annual scholarship program.
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