Senior Mitigation Specialist

2 weeks ago


Fredericksburg, Virginia, United States 911 Restoration Of R & J Snyder LLC Full time
Job OverviewBenefits:
  • Paid Time Off: Thanksgiving, Christmas, and New Year’s Day
  • 401(k) Retirement Plan
  • Career Advancement Opportunities

Position Summary:
As a Mitigation Technician, you will be responsible for responding to emergency situations and executing tasks related to damage control services.

Key Responsibilities:
  • Attend to service requests for water, fire, and mold remediation as directed by management.
  • Establish initial contact with clients to inform them about the services necessary for restoring their property.
  • Carry out essential duties to fulfill the required services at the client’s location, which may involve demolition, teamwork with other technicians, and utilizing various tools and machinery.
  • Adhere to Company Health and Safety Policies, ensuring personal and workplace safety at all times. Technicians may need to wear personal protective equipment and follow all safety guidelines.
  • Assist in addressing customer inquiries and complaints, collaborating with team members in customer service and management.
  • Complete necessary documentation and reports to accurately reflect service performance in a timely manner.
  • May interact with third-party representatives to support project needs.
  • Maintain scheduled appointments to ensure timely project completion and keep clients informed of progress.
  • Perform additional tasks as needed to facilitate service completion.
  • Execute other duties as assigned by the Manager.
Qualifications:
  • High School diploma or equivalent (e.g., GED).
  • Required IICRC certifications including WDRT, ASDT, and/or AMRT.
  • Valid driver’s license and a clean driving record.
  • Prior experience in water restoration sales and customer relations or related fields.
  • Familiarity with Xactimate pricing software.
  • Excellent customer service skills; ability to build rapport with clients and third parties.
  • Strong negotiation abilities.
  • Effective communication skills, both written and verbal.
  • Detail-oriented and capable of meeting deadlines.
  • Experience in mitigation for commercial properties is a plus, such as hotels, restaurants, and retail establishments.
Compensation and Benefits:
  • Paid Time Off: Thanksgiving, Christmas, and New Year’s Day.
  • Retirement Benefits (401K) available after one year of employment.
  • Compensation is based on experience and work ethic.
  • Starting pay range: $18.00 - $25.00 per hour.
Work Expectations:
  • Job Type: Full-time.
  • Office Hours: 8:00 AM to 5:00 PM, Monday to Friday, with rotating schedules as necessary.
  • Specific Uniform Dress Code required: To be determined.


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